---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# AI in Manufacturing Commercial Operations

# AI in Manufacturing Commercial Operations {#ariaid-title1}

Release version: Australia  
Updated October 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use ServiceNow Otto for Manufacturing Commercial Operations application to create the corrective actions and charges information for the dealers.

ServiceNow Otto brings generative AI skills and agentic workflows to Manufacturing Commercial Operations. Managers, dealers, agents, and submitters can spend less time on manual summarization.  
Within MCO, ServiceNow Otto capabilities fall into two categories:

* Skills
* Agentic workflows
{#ai-in-mco__ul_cnh_f4y_qkc}

Most skills and workflows are available directly on the relevant record page, and can also be started conversationally from the ServiceNow Otto panel. For more information about the panel, see [ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). To activate the panel, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

Role required: admin. Most skills are inactive by default.

To activate a skill, follow the general procedure in [Activate an AI skill](https://www.servicenow.com/docs/access?context=configure-a-now-assist-skill&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US), selecting the MCO workflow group.

To edit a skill's prompt, duplicate and edit it directly in AI Skill Kit. See [Clone and edit a ServiceNow skill](https://www.servicenow.com/docs/access?context=clone-and-edit-servicenow-skill&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).