---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/manufacturing

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

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workflow :

    - Customer and Industry


---

# Quality issue management data model

# Quality issue management data model {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The quality issue management (QIM) framework enables OEMs to document non-conformance and evaluate its effects on assets and customers. It supports root cause analysis and corrective, containment, and other remediation actions.

The QIM brings together quality data, workflows, and stakeholders into a single system of record. This approach boosts transparency, speeds up resolutions, increases accountability, and supports continuous improvement efforts.  
The QIM involves the following tasks:

* Issue detection and logging
* Root cause analysis
* Corrective and Preventive Actions (CAPA)
* Outcome monitoring
* Documentation
{#mco-quality-issue-management-data-model__ul_u1m_sbd_whc}
Figure 1. Quality issue management data model
* **[Quality issue management tables](https://www.servicenow.com/docs/mrc2vLumIdWKS0tn9bL8dw)**   
  This section explains quality issue management (QIM) tables in Manufacturing Commercial Operations.