---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create a campaign

# Create a campaign {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a recall campaign and also view the list of campaigns claims assigned to the person who has logged in to the workspace.

## Before you begin

Role required: sn_rcl_claim_mgmt.recall_manager

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListsRecall ManagementMy Campaigns.
2. Select New.
3. On the Recall campaign form, fill in the fields.  
   For a description of the field values, see [Recall campaign form](https://www.servicenow.com/docs/n8hfBjV9oc0itquY5YQd2Q "The recall campaign form provides the original equipment manufacturer (OEM) with the required information to initiate a recall campaign.").
4. Select Save.  
   The recall campaign record is created.  
   The following actions are displayed:
   * Import Impacted Assets: To import impacted assets, refer [Importing impacted assets](https://www.servicenow.com/docs/qAz2fWR4KiVpK5eDpUH17Q "Recall campaign management enables you to import the impacted assets.")
   * Initiate Recall Campaign: To change the recall campaign state from draft to in-progress, you must have at least one corrective action marked as In use. Only then can the campaign progress beyond the draft stage.
   * Cancel Campaign: To cancel the recall campaign.
   {#mco-rc-my-campaigns__ul_hd5_c2h_jhc}

## What to do next

1. Create [Corrective actions](https://www.servicenow.com/docs/EpbaFpRbXeZA9McLwWiTxg "Corrective action enables you to address the asset issue, either by eliminating or replacing the asset.").
2. Create [Corrective action charges](https://www.servicenow.com/docs/221I9HuZAgI1dPszZOrwgg "Create correction action charges to enable the expenses incurred to address a non-conformance and implement measures to help prevent its recurrence.").
3. Select Initiate Recall Campaign to enable Recall Campaign Phases and Phase \& Sub-phases.

*[\>]: and then