---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create a root cause analysis

# Create a
root
cause
analysis {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create
a root cause analysis (RCA) to identify the underlying cause of an issue
and implement effective, long-term solutions.

## Before you begin

Role required: Quality Issue Management Admin or product non-conformance
resolver
(sn_mfg_qm.product_non_conformance_case_resolver)

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListProduct Non Conformance CaseRoot Cause Analysis Task.
2. Select New.
3. On the Root Cause Analysis Task form, fill in the fields.  
   For a description of the field values, see [Root cause analysis task form](https://www.servicenow.com/docs/Me99u3g79T2fn4wighFUiw "Root cause analysis task form enables you to enter the root cause of the product non-conformance.").
4. Select Save.
5. **Optional:** Select Discuss.  
   The Start a Sidebar discussion window is displayed.

   For more information on the sidebar discussion window, see .
6. Select Save.
**Related reference**   

* [Notes form](https://www.servicenow.com/docs/caWyrQ6Io6AeY~6iQBm5Nw "Notes form enables you to add the watch list details.")
* [Resolution information form](https://www.servicenow.com/docs/d5_n4MmbaJ35CN_O0GCHrA "This form enables you to add the report closing details.")

*[\>]: and then