---
sourceDocument: Australia Manufacturing
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/manufacturing

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Recall campaign data model

# Recall campaign data model {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The recall campaign framework enables you to initiate the reimbursement claim request from the OEM for the recalled products.  
A recall is a measure taken by the manufactures when they identify a safety issue or defect with the product. The recall process launched by the manufacturers or OEM involves the following tasks:

* Identify an issue
* Develop a fix
* Recall planning and preparation (Phase Rollout)
* Recall execution
* Recall claim (Reimbursement for the dealers)

{#recall-claims__ul_dzq_smn_jfc}  
Note:  
Only Recall Planning and Preparation and Recall Claim are supported.  
A recall is initiated when a particular defect impacts a significant number of products. The following diagram shows the entities and their relationships within the recall claims application.Figure 1. Recall claim data model
* **[Recall campaign tables](https://www.servicenow.com/docs/qfhGEm_d2XdnvyhwuPs4CQ)**   
  Recall campaign tables list the tables added or modified to support recall campaign management in Manufacturing Commercial Operations.