--- sourceDocument: Australia Mobile Configuration and Navigation sourceDocumentLink: https://www.servicenow.com/docs/r/australia/mobile Release : - australia ft:locale : - en-US ft:publication_title : - Australia Mobile Configuration and Navigation ft:clusterId : - mobile bundleId : - mobile workflow : - Development, Data and Analytics --- # ServiceNow Otto for Mobile # ServiceNow Otto for Mobile {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Mobile ServiceNow Otto for Mobile is a platform that leverages generative AI to assist with case management tasks such as summarizing case information and generating case resolution notes. It enhances the user experience by providing conversational interactions for requesters and streamlines case handling processes on mobile devices. Show full answer Show less ## Key Features * **Generative AI Skills:** Enables automation of case summarization and note generation to improve efficiency. * **Requester Conversational Experience:** Facilitates interactive communication with requesters through AI-driven conversations. * **Configurable:** Customers can activate and configure Otto for Mobile tailored to their specific generative AI requirements. * **Regional Availability:** Some AI features are available only in specific regions, with updates expected in future releases. ## Data Handling and Privacy * Data from customer instances is transferred securely to a centralized ServiceNow environment, which may involve third-party cloud providers like Microsoft Azure. * ServiceNow processes inputs, outputs, and edits to improve AI models and products, while customers retain the ability to opt out of data collection. * Detailed policies and compliance information are available through ServiceNow's CORE Compliance Portal and AI documentation. ## AI Limitations and Responsibilities * The AI may not always produce accurate or complete information and may not be fully trained for all use cases. * Customers are responsible for validating AI outputs, exercising human oversight, and avoiding sole reliance on AI for critical decision-making, especially in sensitive areas such as healthcare, finance, and security. * Use of the application is governed by ServiceNow's AI Acceptable Use Policy, which customers must adhere to. ## Support and Troubleshooting Customers can access the ServiceNow Community on AI and Intelligence, the Known Error Portal for troubleshooting, and Customer Service and Support for assistance. Use ServiceNow Otto® for Mobile platform to summarize case information, generate case resolution notes, and more. ## Get started {#now-assist-mobile-landing__section_zfh_hpn_51c} |-|-|-| | [ExploreLearn about the generative AI skills available in Otto for Mobile.](https://www.servicenow.com/docs/u2QAmvZwQrS7dVVu84b84g "With ServiceNow Otto for Mobile, your users can generate case resolution notes to wrap up cases faster, generate answers to search questions, and augment the Virtual Agent experience.") | [ConfigureActivate Otto for Mobile and configure generative AI skills.](https://www.servicenow.com/docs/H0ERgtwZrckLOzX~4ivAgw "Install and configure skills for ServiceNow Otto in Mobile.") | [UseLearn about the requester conversational experience.](https://www.servicenow.com/docs/KXma5GuMfGWpqWeThG6Vjw "Use ServiceNow Otto for Mobile to enhance the mobile user experience.") | [ ] {#now-assist-mobile-landing__table_agh_hpn_51c} Important: Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases. ## Troubleshoot and get help {#now-assist-mobile-landing__section_fgh_hpn_51c} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-mobile-landing__ul_ggh_hpn_51c} ## AI limitations {#now-assist-mobile-landing__section_z3g_cjl_y1c} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-mobile-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-mobile-landing__section_z1x_ckl_y1c} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-mobile-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-mobile-landing__section_abx_ckl_y1c} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect task data (for Case Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).