--- sourceDocument: Australia Mobile Configuration and Navigation sourceDocumentLink: https://www.servicenow.com/docs/r/australia/mobile Release : - australia ft:locale : - en-US ft:publication_title : - Australia Mobile Configuration and Navigation ft:clusterId : - mobile bundleId : - mobile workflow : - Development, Data and Analytics --- # Mobile application management (MAM) # Mobile application management (MAM) integration {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile application management (MAM) integration ServiceNow supports integration with Microsoft Intune and BlackBerry Dynamics to secure sensitive information within mobile applications, especially when users access these apps on personal devices. These integrations enable centralized control and policy enforcement for ServiceNow mobile apps, enhancing data security without requiring device ownership. Show full answer Show less ServiceNow mobile apps compatible with MAM are available publicly on the Apple App Store and Google Play. Customers can also request custom branded versions to reflect their company identity. ## Key Features * **Microsoft Intune Integration:** Available in ServiceNow releases from Madrid (Mobile Agent) and New York (Now Mobile) onwards, enabling robust policy management through the Intune administration portal. * **Policy Enforcement Capabilities:** Support for app protection without device enrollment, restrictions on copy/paste operations, attachment controls, remote wipe functionality, and Microsoft conditional access. * **App Identification Requirements:** To enforce policies, MAM solutions need the bundle or package IDs of ServiceNow mobile apps. * **Important iOS Intune Compliance:** Starting in the second half of 2024, iOS Intune apps must be registered with Microsoft Entra ID. Publicly distributed iOS apps require registration in Microsoft tenants before distribution, while privately distributed apps need administrator consent prior to distribution. ## Practical Benefits for ServiceNow Customers * Secure your ServiceNow mobile app data even on personally owned devices by centrally managing app-level policies. * Leverage Microsoft Intune's comprehensive mobile application management features without mandating full device enrollment. * Ensure compliance with Microsoft's upcoming iOS app registration mandates to maintain uninterrupted login and policy enforcement. * Facilitate seamless control over data sharing, attachments, and app access via integration with your existing Intune or BlackBerry Dynamics mobility management tools. Use Microsoft Intune or BlackBerry Dynamics to secure and protect sensitive information in mobile applications, even in cases where customers use their own mobile devices. Use Microsoft Intune to control, secure, and enforce policies for ServiceNow mobile apps. These tools provide a central point of control for securing your data on mobile apps, even in scenarios where you are not the owner of the mobile device. These apps are available in the Apple App store, and Google Play marketplace stores. Get started right away using these publicly available apps, or request custom branded versions of these apps with your unique company identity. {#sg-mam__table_ezv_ksx_qlb__entry__3} | MAM Platform | Mobile Agent Availability | Now Mobile Availability | |-|-|-| | Microsoft Intune | Available in Madrid and later releases. | Available in New York and later releases. | [Table 1. Available apps by version] {#sg-mam__table_ezv_ksx_qlb} ## Microsoft Intune {#sg-mam__section_eht_rhh_wjb} Important: Microsoft requires iOS Intune apps to be registered with Microsoft Entra ID (formerly Microsoft Entra ID) in the second half of the calendar year 2024. Apps that are not registered will fail the Microsoft Intune login flow. What this means for publicly distributed and privately distributed iOS Intune apps: * Publicly distributed iOS apps must be registered in your Microsoft tenant after the build is created and before distribution of the app. * Privately distributed iOS apps must get your Microsoft Entra ID administrator's consent. This can be done at any point in the app build process, but must be done before distribution of the app. {#sg-mam__ul_f5g_w45_3bc} For more information, see the following resources: * [Microsoft website explaining the requirement and the timeline](https://learn.microsoft.com/en-us/mem/intune/fundamentals/whats-new#wrapped-ios-apps-and-ios-apps-using-the-intune-app-sdk-will-require-azure-ad-app-registration). * [Microsoft Entra ID App Registration Mandate for iOS Intune Mobile Apps - Mobile Publishing (KB1640759)](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1640759). (You must have an account and log in to view this ServiceNow KB.) {#sg-mam__ul_itx_vbw_gbc} Take advantage of the policy enforcement and management features of Microsoft Intune for your ServiceNow mobile apps. ServiceNow provides versions of the Mobile Agent and Now Mobile apps designed to integrate with your Microsoft Intune mobility management tools. Figure 1. App logos for ServiceNow mobile apps for Microsoft Intune Using these apps, you can set and manage policies for each app using your organizations Intune administration portal. The following mobile application management features are supported: * App protection without device enrollment * Restrict copy/paste * Attachment Control * Remote wipe * MSFT conditional access {#sg-mam__ul_yvt_xjh_wjb} ## Package and Bundle IDs {#sg-mam__section_sk3_lwj_zkb} To enforce app policies your mobile application management software may require the bundle or package ID associated with the mobile apps. For information on these IDs see [Bundle and Package IDs for ServiceNow mobile apps](https://www.servicenow.com/docs/I9iSDkUVyZFlTWxGaMdrrg "To enforce app policies your mobile application management software may require the bundle or package ID associated with the mobile app. See the following reference for these IDs.").