--- sourceDocument: Australia Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Explore # Exploring Platform Analytics dashboards {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring Platform Analytics dashboards Platform Analytics dashboards enable ServiceNow customers to access, organize, and share data visually. These dashboards consolidate data visualizations, filters, and other elements to provide actionable insights. All dashboards accessible to a user are located in the Dashboards library, which supports filtering by ownership or bookmarks to streamline navigation. Show full answer Show less The Dashboards library integrates seamlessly with other Platform Analytics libraries and includes a navigation pane for easy switching without disrupting workflow. Access to dashboards and their configuration is role-based, ensuring appropriate permission control. ## Key Features * **Dashboards Library:** Centralized location to find all dashboards a user can access, with filtering options such as ownership and bookmarks. * **Role-Based Access:** Different capabilities based on user roles. Admin roles (dashboardadmin, platformanalyticsadmin, and admin) have expanded options including creating, activating, deactivating, deleting, and categorizing dashboards. The minimum role for dashboard management is dashboardadmin. * **Dashboard Components:** Dashboards include multiple interactive elements such as: * Title and category badges to identify dashboards * Certification badges indicating company-approved dashboards * Refresh controls, including manual and automatic refreshing * Details and insights buttons for ownership, sharing, and proactive analytics insights * Edit and more actions buttons for dashboard management and sharing * Filters and tabs for organizing dashboard content efficiently * **Dashboard Types:** Both Core UI and Platform Analytics dashboards coexist when the unified analytics property is enabled, offering flexibility depending on organizational needs. ## Practical Benefits for ServiceNow Customers * Access to a structured dashboard library enhances data discoverability and sharing across teams. * Role-based controls protect data integrity and ensure only authorized users can modify or manage dashboards. * Interactive dashboard components empower users to customize views, apply filters, and extract insights effectively. * Support for both Core UI and Platform Analytics dashboards allows customers to choose the best dashboard experience for their environment. ## Next Steps To maximize value, customers should familiarize themselves with the role requirements for dashboard administration, explore the Dashboards library for relevant visualizations, and leverage dashboard components such as filters and tabs to tailor insights to their specific needs. Admin users can configure automatic refreshes and sharing settings to keep stakeholders informed and engaged. Use Platform Analytics dashboards to access, organize, and share data in a visual format. ## Dashboards library overview {#ac-elements__section_yxt_hxr_12c} You can find all the [dashboards](https://www.servicenow.com/docs/~eqtA2Qk8PJ6xq28AN~3Wg#gloss-dashboard "A canvas for organizing and sharing data visually. Dashboards contain data visualizations, filters, and other visual elements. Users can share dashboards with other users, groups, or roles to create a shared view of data.") that you have permission to access by navigating to AllPlatform AnalyticsLibraryDashboards. You can filter what dashboards are listed, for example seeing only dashboards you own or you have bookmarked. You can also directly access Dashboards from the filter navigation in Platform Analytics library pages. Library pages like this one include a navigation pane that provides access to the other libraries and the Usage Insights page. Use it to navigate between the libraries without interrupting your workflow. For information on role-based access for the filter navigation pane and Platform Analytics overview page, see [Roles applicable for Platform Analytics overview page](https://www.servicenow.com/docs/xrzmZ5U6GVZ3vbr9Xe1RFQ#analytics-center__table_a12_23s_k3c). For more information on Dashboards library, see [Dashboards in the library](https://www.servicenow.com/docs/xtCSHjWiFQlPCaMA7V4dGA "Use Platform Analytics dashboards to access, organize, and share data in a visual format. Dashboards contain data visualizations, filters, and other visual elements."). ## Dashboards for analytics admins {#ac-elements__section_hwf_kwj_kfc} The configuration of the Dashboards page and the data access depends on the user roles. Users without admin roles have limited capabilities, as compared to the analytics admins. The analytics admins can perform actions such as deactivating, activating, deleting, or creating categories. For Dashboards, the applicable roles are dashboard_admin, platform_analytics_admin, and admin. The lowest role required is dashboard_admin. For more information on all dashboard roles, see table [Dashboard roles](https://www.servicenow.com/docs/38E8blwLmOcpiEoM0ZGxuQ#platform-analytics-roles__table_d1r_2vc_k2c). On Australia instances, you can find both Core UI dashboards and Platform Analytics experience dashboards in the Dashboards library. For more information, see [Dashboards for analytics admins](https://www.servicenow.com/docs/~ip2Uquj~ouNQK84VYanLg "Use Platform Analytics dashboards to access, organize, and share data in a visual format. Dashboards contain data visualizations, filters, and other visual elements."). For more information on the types of admin roles in Platform Analytics, see [Platform Analytics roles](https://www.servicenow.com/docs/38E8blwLmOcpiEoM0ZGxuQ "Platform Analytics has both unique roles and roles from other applications that apply to it."). ## Dashboards components {#ac-elements__section_ckn_ztc_3zb} When you open a dashboard, you can view the components.Figure 1. Inline dashboard components {#ac-elements__table_exj_dht_k3c__entry__3} | | Field / component name | Description | |-|-|-| | 1 | Open library | Returns the viewer to the Dashboard library | | 2 | Dashboard title | Displays the dashboard title. Select the arrow to choose a different dashboard. | | 3 | Certification badge | Whether the dashboard is company-approved and recommended for use. | | 4 | Category badge | Terms or phrases that describe one or more dashboard categories. This information is provided by the dashboard creator or the analytics_categories_admin. | | 5 | Refresh button | Button for refreshing all the visualizations on the dashboard. In the dashboard settings, an admin user can set whether to display the last refresh near the title. They can also set up automatic dashboard refreshes. For more information, see [Configure Platform Analytics dashboard settings](https://www.servicenow.com/docs/ABnEIPf7_zpZfnLjD01Ahg "You can set refresh interval details and background colors, enable data caching to speed page refreshes, and choose which Insights cards to show."). | | 6 | Details button | Button for displaying the ownership and sharing information about the dashboard. You can view the user, groups, roles, and access permissions. For more information, see [Configure Platform Analytics dashboard details](https://www.servicenow.com/docs/8Lm~MFIK8JQHGb8zVaVUCQ "You can change a dashboard name, add a description, certify it, configure visibility, and specify the requester, the owner, the owner group."). | | 7 | Insights button | Button for viewing the insights cards. For more information, see [Proactive analytics insights on dashboards](https://www.servicenow.com/docs/WZLW1D6uZo9zwiJkP9lpYA "Proactive analytics automates the extraction of insights from your Performance Analytics indicators. Receive notifications on your Platform Analytics dashboards of potentially interesting changes and events in your processes."). | | 8 | Edit button | Button for editing the dashboard. Only users with admin roles, edit permissions, and ownership of the dashboard can edit the contents of the dashboard. | | 9 | More actions button | Button for creating, duplicating, sharing, printing, bookmarking, clearing the filters for, or deleting the dashboard. For more information on sharing the dashboard information, see [Share a Platform Analytics dashboard](https://www.servicenow.com/docs/fkW91BPT8hUQMYbuKSnE0Q "Share a dashboard with other users, groups, or roles to create a shared view of data that you can use to collaborate. You can grant viewing rights or both viewing and editing rights."). | | 10 | Collapse/Expand container | Some dashboard elements, typically filters, can be in a container above or below the tabs. This control hides or shows that container and its contents. | | 11 | Filter | In this example dashboard, there is a filter in a container above the tabs. Because it is outside the tabs, it applies to the contents of all tabs. For more information, see [Create or add a filter on an inline dashboard](https://www.servicenow.com/docs/EgipF0if1yb5FCroSh3bHw "Create a filter or select one from the filter library. When creating a filter, name it, and choose whether to create a single select, multiple select, date, or true/false filter."). | | 12 | [Tabs](https://www.servicenow.com/docs/~eqtA2Qk8PJ6xq28AN~3Wg#gloss-tab "A named section within a dashboard used to organize related content. A dashboard can have multiple tabs. Filters placed above the tabs apply to all tabs, while filters placed on a tab apply only to that tab's content.") | Tabs for managing information on your dashboard and keeping related information in the same place. | [Table 1. Inline Dashboard components] {#ac-elements__table_exj_dht_k3c} * **[Dashboards in the library](https://www.servicenow.com/docs/xtCSHjWiFQlPCaMA7V4dGA)** Use Platform Analytics dashboards to access, organize, and share data in a visual format. Dashboards contain data visualizations, filters, and other visual elements. * **[Dashboards for analytics admins](https://www.servicenow.com/docs/~ip2Uquj~ouNQK84VYanLg)** Use Platform Analytics dashboards to access, organize, and share data in a visual format. Dashboards contain data visualizations, filters, and other visual elements. * **[Dashboard elements](https://www.servicenow.com/docs/3JnMb8kQUF1b2hq9q1gzYw)** Elements refer to the visual objects you can place on a dashboard, including filters. * **[Differences between Core UI and Platform Analytics dashboards](https://www.servicenow.com/docs/6tFBIPQVw6mnrOdvP~tACA)** When the unified analytics property is enabled, Core UI dashboards and dashboards in Platform Analytics can coexist in your instance. Use this reference to distinguish between them. * **[Different approaches to dashboards](https://www.servicenow.com/docs/fXadLh3I1E0F75d9tOqJ8g)** Depending on your needs, you have four different ways to present a collection of data visualizations and filters. **Related concepts** * [Common dashboard tasks in the in-line editor](https://www.servicenow.com/docs/zKVlzf2NbyX3hTIqnMBuYg "See how to create, edit, share, and delete Platform Analytics dashboards, along with other common tasks. Most tasks are launched from the same menu.") * [Configuring dashboards](https://www.servicenow.com/docs/6jNLy_Af3b_a7myeW9mwFw "Configure your dashboard and perform admin tasks. Most tasks are performed in either the dashboard details or the dashboard settings UI.") * [Proactive analytics insights on dashboards](https://www.servicenow.com/docs/WZLW1D6uZo9zwiJkP9lpYA "Proactive analytics automates the extraction of insights from your Performance Analytics indicators. Receive notifications on your Platform Analytics dashboards of potentially interesting changes and events in your processes.") * [Technical dashboards](https://www.servicenow.com/docs/m8HkxmlU3d8m_SebJhLTuQ "If you need more advanced or customized features in a dashboard than you can get through the inline editor, you can create a UI Builder page that is exposed as a dashboard. Such pages are called technical dashboards.") * [Dashboard reference](https://www.servicenow.com/docs/hZctMRaaHrlUQ22RvCKoAQ "Reference topics provide a list of roles and translatable fields for Platform Analytics dashboards.") *[\>]: and then