---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Common issues and fixes

# Common AI Data Explorer issues and fixes {#ariaid-title1}

Release version: Australia  
Updated March 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Query Generation logs to inspect failed or incorrect queries and identify common issues with AI Data Explorer responses.  
Go to Query GenerationAdministrationLogs to inspect failed or incorrect queries.

1. Find the entry by user, date, or utterance.
2. Check Semantic Entities/Dimensions/Segments Count
3. Open Query Constitutor Output to see what was selected.
4. Compare with Semantic Filter Result for raw semantic matches.
{#ai-data-explorer-troubleshooting__table_troubleshooting__entry__3}

| Symptom | Likely cause | Fix |
|-|-|-|
| "Unable to understand" response | System cannot find a matching table | Improve entity description; rephrase with table name; verify AI search is running; verify that all Indexed Sources are fully processed. |
| Wrong table selected | Similar table names, no disambiguation | Add semantic usage instructions to differentiate. |
| Wrong table selected (permissions) | User lacks read access to the intended table or fields. | Verify and grant table and field read ACLs for the intended data. |
| "Error accessing table data" or "Scope access not granted" response | Some data is in protected application scopes that AI Data Explorer cannot access. | Create ACLs granting access to the scope for AI Data Explorer. Approve the subsequently generated Restricted Caller Access (RCA) records. For more information, see [Enabling access to protected scope applications for AI Data Explorer and Query Generation](https://www.servicenow.com/docs/KX8pB2qZXRSxQV9Oi~mx8g "AI Data Explorer and Query Generation require additional security configuration to access tables in protected scopes such as Human Resources or Employee Profile scopes."). |
| Missing field in results | Dimension turned off, unclear label, or field not in semantic layer | Check dimension is active; update label. |
| Related fields not pulled in | Referenced table missing from semantic layer or reference dimension turned off | Add and enable the referenced table entity; enable the reference dimension. |
| Wrong filter applied | Bad segment match | Fix segment name and description; disable the segment. |
| No filter when expected | No matching segment; phrasing too vague | Create a manual segment; rephrase question. |
| Segment from report is wrong | Auto-generated segment has stale or irrelevant filter | Disable the report segment source or the specific segment. |
[Table 1. AI Data Explorer troubleshooting guide]

{#ai-data-explorer-troubleshooting__table_troubleshooting}
**Related concepts**   

* [Tuning the semantic layer](https://www.servicenow.com/docs/uBriDR0mxyu7gFCXuPvyNw "The semantic layer maps natural language questions to ServiceNow AI Platform tables and fields. Tune the semantic layer to improve AI Data Explorer accuracy for your organization's terminology and data structure.")  
**Related tasks**   

* [Configure record level analysis in AI Data Explorer](https://www.servicenow.com/docs/iiOLxfH75lsAzecO7Gf6jA "Get more detailed answers based on the content of individual records to provide more meaningful insights.")  
**Related reference**   

* [Query Generation Health page](https://www.servicenow.com/docs/oyW7zLXpEP5ef5YiPhWQTA "The health page shows the state of the Now LLM and AI Search, along with the states of Query Generation system properties, enabled products, and dependency plugins.")
* [Query Generation logs](https://www.servicenow.com/docs/L3WBnv87fPS8yQlUBhj0Uw "Every call to a Query Generator and its results are logged in the Query Generation Log [sn_query_gen_log] table.")
* [Roles and tables installed with AI Data Explorer](https://www.servicenow.com/docs/9tFIPFUq0~NdMozvGf0S4w "Reference information for roles and tables installed when you activate AI Data Explorer. Use this information to understand permissions and metadata storage for explorations.")

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