--- sourceDocument: Australia Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # AI Data Explorer # Use AI to explore data with AI Data Explorer {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Use AI to explore data with AI Data Explorer AI Data Explorer is an AI-powered tool designed to provide instant insights and enable deep exploration of your data within ServiceNow. It allows users to ask questions, receive tailored recommendations, create data visualizations, and collaborate with colleagues to build comprehensive, long-term analyses. This tool enhances data-driven decision-making by making data exploration more intuitive and interactive. Show full answer Show less ## Key Features * **Interactive Data Exploration:** Users can ask quick questions and receive AI-generated insights to facilitate better understanding of their data. * **Collaborative Visualizations:** Create and share data visualizations with team members to support collaborative analysis. * **Configurable AI Skills:** Administrators can enable AI Data Explorer and supplementary AI skills within their ServiceNow instance for tailored functionality. * **Role and Security Support:** Supports role-based access, table configurations, and domain separation to ensure secure and appropriate data access. ## Important Considerations * **Availability Restrictions:** Not all AI model providers or AI features are available in all regions or environments, such as in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or regulated markets. Check ServiceNow's knowledge base articles for the latest availability updates. * **AI Limitations:** AI-generated outputs may not always be accurate or appropriate. It is essential to validate results, apply human oversight, and avoid sole reliance on AI in critical use cases like healthcare, finance, legal, or security. * **Data Processing and Privacy:** Data used by AI Data Explorer is transferred from your instance to centralized ServiceNow environments, potentially across data center regions and third-party cloud providers like Microsoft Azure. Data handling complies with ServiceNow's internal policies and compliance standards. * **Data Collection and Opt-Out:** Inputs, outputs, and edits made within AI Data Explorer may be collected by ServiceNow to improve AI technologies. Customers have the option to opt out of data collection at any time. * **Compliance:** Use of AI Data Explorer is subject to ServiceNow's AI Acceptable Use Policy, which customers must follow. ## Next Steps for ServiceNow Customers To leverage AI Data Explorer, ensure it is enabled and configured in your instance. Assess your organization's compliance requirements and review availability in your region or environment. Train your teams to critically evaluate AI-generated insights and encourage collaborative use of data visualizations to maximize the benefits of this AI-driven tool. AI Data Explorer is your AI-companion for instant insights and deep data explorations. Ask quick questions, receive tailored recommendations, and collaborate with AI and your colleagues to build long-term analysis. See how to launch AI Data Explorer, ask questions in an exploration, and share the resulting insights with other users. ## Get started {#ai-data-explorer__now-explore-landing-get-started} |-|-| | [ExploreOverview of AI Data Explorer](https://www.servicenow.com/docs/Wc3fg1uBj26cJy7igpqAXA "AI Data Explorer is your AI-companion for instant insights and deep data explorations. Ask quick questions, receive tailored recommendations, and collaborate with AI and your colleagues to build long-term analysis.") | [ConfigureEnable AI Data Explorer and supplementary skills for an instance](https://www.servicenow.com/docs/h~eo~h5PkKWqD_CjIKOZHg "Enable AI Data Explorer skills under AI skills for Data and Analytics to give users AI-assisted, shared spaces to explore data.") | | [UseCreate data visualizations and share them with collaborators](https://www.servicenow.com/docs/gue~GYQo_MdGAGdEjEVC7w "Create \"explorations\"—editable documents where you analyze data with the help of AI. Set goals to guide smarter follow-up suggestions. Refine responses and add your own input. Collaborate easily with others and make data-informed decisions faster.") | [ReferenceRoles, tables, and domain separation support](https://www.servicenow.com/docs/WPjZ5kdzEHrhtpKtPD6T4w "Reference topics provide additional information about the roles and tables in AI Data Explorer. They also describe how AI Data Explorer supports domain separation.") | [ ] {#ai-data-explorer__table_crq_v4l_w2c} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#ai-data-explorer__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#ai-data-explorer__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#ai-data-explorer__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#ai-data-explorer__ul_j3b_4vd_wcc} ## AI limitations {#ai-data-explorer__section_qlp_gnw_xbc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-data-explorer__p_kv2_nfg_h1c} ## Data processing {#ai-data-explorer__section_rlp_gnw_xbc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-data-explorer__p_lv2_nfg_h1c} ## Data collection {#ai-data-explorer__section_slp_gnw_xbc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information from tables and indicators that will be used to generate analytics. For example, information from the Incident table or the Number of open incidents indicator could be collected for requests for incident data visualizations. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).