--- sourceDocument: Australia Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Platform Analytics in the ServiceNow Otto panel # Dashboards and data visualizations in the ServiceNow Otto panel {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Dashboards and Data Visualizations in the ServiceNow Otto Panel The ServiceNow Otto panel enables customers to generate and export Platform Analytics dashboards and data visualizations through conversational AI interactions. Users can request specific data insights, such as the number of open incidents, and receive visualizations like single-score charts. These visualizations can then be exported, for example as PDF files, directly within the Otto panel without needing to navigate the traditional Platform Analytics interface. Show full answer Show less ## Key Features * **Conversational Generation:** Create data visualizations by simply asking via natural language within the Otto panel. * **Export Capabilities:** Export or schedule exports of dashboards and visualizations conversationally, streamlining workflows. * **Dashboard Integration:** Add generated visualizations directly to editable dashboards for ongoing use and analysis. * **Skill Configuration:** Activate and configure specific skills for generating and exporting Platform Analytics artifacts within your ServiceNow instance to enable these features. ## Important Considerations * **Model Provider Availability:** Some AI models and features may be restricted based on geography, data center, or compliance requirements (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected environments). Customers should verify availability for their region and environment. * **AI Limitations and Responsibility:** As AI-generated results may not always be fully accurate or appropriate, customers must validate outputs and maintain human oversight, especially for critical domains such as healthcare, finance, and security. * **Data Processing and Collection:** Data used to generate visualizations is transferred to centralized ServiceNow environments (potentially including third-party cloud providers) and is handled according to ServiceNow's compliance policies. ServiceNow collects inputs and outputs to improve AI models but offers customers the option to opt out of data collection. ## Practical Benefits for ServiceNow Customers By leveraging the Otto panel's conversational AI capabilities, customers can rapidly access and share key analytics insights without manual dashboard configuration. This accelerates decision-making and reduces reliance on navigating complex analytics interfaces. The ability to export and schedule reports conversationally enhances operational efficiency and supports proactive data-driven management within the ServiceNow platform. Generate and export Platform Analytics artifacts from conversational interactions. For example, ask for information about the number of open incidents and get a single-score data visualization. Then export that visualization as a PDF file, all in the ServiceNow Otto panel. ## Get started {#analytics-assist-landing-page__section_ilp_gnw_xbc} |-|-|-| | [ExploreLearn more about how you can work with Platform Analytics in the Generate or export dashboards and data visualizations in the ServiceNow Otto panel panel](https://www.servicenow.com/docs/7H5Be7upApxFCtryXGE4Rw "Generate and export Platform Analytics artifacts from conversational interactions. For example, ask for information about the number of open incidents and get a single-score data visualization. Then export that visualization as a PDF file, all in the ServiceNow Otto panel.") | [ConfigureEnable visualization generation and export skills for an instance](https://www.servicenow.com/docs/ZfIasArVDMu9FTNzv4XmHA "Activate the skills for generating and exporting Platform Analytics dashboards and data visualizations from conversations in the ServiceNow Otto panel.") | [Generate data visualizationsHow to create data visualizations conversationally in the Generate or export dashboards and data visualizations in the ServiceNow Otto panel](https://www.servicenow.com/docs/m_X1nvvRTRptUZbjXMQ5jw "Request generative AI to create a visualization of data that you want to see. If you are on a dashboard that you can edit, you can add the visualization to that dashboard.") | | [Export dashboards and data visualizationsUse AI to export dashboards and data visualizations conversationally in the ServiceNow Otto panel](https://www.servicenow.com/docs/KqpvTbk6OuuJxhoQ8dxLQg "Export or schedule the export of dashboards and data visualizations conversationally through AI instead of going through the Platform Analytics user interface.") | [ReferenceRoles and tables that are included with the data visualization generation and export skills](https://www.servicenow.com/docs/S2gFm4hNwEH4o~SXLQty2A "Information about the roles, tables, and scheduled jobs included with the data visualization generation and dashboard and visualization export skills.") | | [ ] {#analytics-assist-landing-page__table_yj4_1lk_12c} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#analytics-assist-landing-page__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#analytics-assist-landing-page__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#analytics-assist-landing-page__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#analytics-assist-landing-page__ul_j3b_4vd_wcc} ## AI limitations {#analytics-assist-landing-page__section_qlp_gnw_xbc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#analytics-assist-landing-page__p_kv2_nfg_h1c} ## Data processing {#analytics-assist-landing-page__section_rlp_gnw_xbc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#analytics-assist-landing-page__p_lv2_nfg_h1c} ## Data collection {#analytics-assist-landing-page__section_slp_gnw_xbc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information from tables and indicators that will be used to generate analytics. For example, information from the Incident table or the Number of open incidents indicator could be collected for requests for incident data visualizations. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). * **[Explore generating or exporting dashboards and visualizations in the ServiceNow Otto panel](https://www.servicenow.com/docs/7H5Be7upApxFCtryXGE4Rw)** Generate and export Platform Analytics artifacts from conversational interactions. For example, ask for information about the number of open incidents and get a single-score data visualization. Then export that visualization as a PDF file, all in the ServiceNow Otto panel. * **[Configuring skills for Platform Analytics for the ServiceNow Otto panel](https://www.servicenow.com/docs/ZfIasArVDMu9FTNzv4XmHA)** Activate the skills for generating and exporting Platform Analytics dashboards and data visualizations from conversations in the ServiceNow Otto panel. * **[Generate visualizations in the ServiceNow Otto panel](https://www.servicenow.com/docs/m_X1nvvRTRptUZbjXMQ5jw)** Request generative AI to create a visualization of data that you want to see. If you are on a dashboard that you can edit, you can add the visualization to that dashboard. * **[Export dashboards and data visualizations from the ServiceNow Otto panel](https://www.servicenow.com/docs/KqpvTbk6OuuJxhoQ8dxLQg)** Export or schedule the export of dashboards and data visualizations conversationally through AI instead of going through the Platform Analytics user interface. * **[Reference for dashboard and visualization skills](https://www.servicenow.com/docs/S2gFm4hNwEH4o~SXLQty2A)** Information about the roles, tables, and scheduled jobs included with the data visualization generation and dashboard and visualization export skills.