--- sourceDocument: Australia Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Dashboard Summary # Use AI to explore dashboards with Dashboard Summary {#ariaid-title1} Release version: Australia Updated July 29, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Use AI to explore dashboards with Dashboard Summary The Dashboard Summary leverages AI to provide instant insights into Platform Analytics dashboards, helping users quickly understand their data and identify meaningful patterns for informed decision-making. It is accessible through any Now Assist application and integrates with Platform Analytics. Show full answer Show less ## Key Features * AI-powered companion for analyzing dashboard content. * Available with Now Assist applications starting from Australia Patch 3 and Platform Analytics Experience Bundle v8.4. * Requires enabling the ServiceNow Otto context menu and supplementary skills on the instance. * Supports data visualization and analytics by collecting information from tables and indicators within ServiceNow. ## Important Considerations * Availability of AI models and features varies by region and environment, including restrictions for in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers, and regulated markets. * Customers should check ServiceNow support articles for updates on model provider availability and feature access. * AI-generated insights may not always be fully accurate or appropriate; human oversight and evaluation are required, especially in critical use cases. * Users must comply with ServiceNow's AI Acceptable Use Policy. ## Data Handling and Privacy * Data from customer instances is transferred to a centralized ServiceNow environment, potentially hosted on third-party cloud providers such as Microsoft Azure. * Data processing follows ServiceNow's internal policies and compliance standards. * Inputs, outputs, and edits are collected to improve ServiceNow AI technologies. * Customers can opt out of data collection at any time via the AI Opt-Out option. ## Practical Impact for ServiceNow Customers By enabling the Dashboard Summary, customers can accelerate data-driven decision-making through AI-assisted dashboard exploration while maintaining control over data privacy and compliance. It is essential to validate AI outputs and monitor feature availability based on your specific environment and region. The Dashboard Summary is your AI companion for instant insight into Platform Analytics dashboard content to help users understand their data and uncover meaningful patters for decision making. The Dashboard summary is available with any Now Assist application. ## Get started {#dashboard-summary-landing__now-explore-landing-get-started} Requirements; * Australia Patch 3 * Any Now Assist application * Platform Analytics experience Bundle v8.4 store application. {#dashboard-summary-landing__ul_uyw_vpf_njc} |-|-| | [ConfigureEnable the ServiceNow Otto context menu and supplementary skills for an instance](https://www.servicenow.com/docs/hhA2z_0PSAa43~KQbLA64g "Activate the Dashboard Summary skills.") | [UseUse the Dashboard Summary](https://www.servicenow.com/docs/2YHyE0QWe5q2m2GxvPWWeQ#use-dashboard-summary "Enable users of Platform Analytics experience dashboards to generate summaries of a dashboard's content using AI.") | [ ] {#dashboard-summary-landing__table_crq_v4l_w2c} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#dashboard-summary-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#dashboard-summary-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#dashboard-summary-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#dashboard-summary-landing__ul_j3b_4vd_wcc} ## AI limitations {#dashboard-summary-landing__section_qlp_gnw_xbc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#dashboard-summary-landing__p_kv2_nfg_h1c} ## Data processing {#dashboard-summary-landing__section_rlp_gnw_xbc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#dashboard-summary-landing__p_lv2_nfg_h1c} ## Data collection {#dashboard-summary-landing__section_slp_gnw_xbc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information from tables and indicators that will be used to generate analytics. For example, information from the Incident table or the Number of open incidents indicator could be collected for requests for incident data visualizations. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).