--- sourceDocument: Australia Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Unmigrated content and compatibility mode migrations # Unmigrated content and compatibility mode migrations {#ariaid-title1} Release version: Australia Updated July 1, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Unmigrated content and compatibility mode migrations Most dashboard content is migrated to the new Platform Analytics experience in ServiceNow Australia release. However, certain visualizations, filters, configurations, and dynamic content blocks cannot be migrated directly. Such dashboards are instead migrated using compatibility mode, where the original content is embedded as iframes without modification. This ensures legacy content remains accessible but may impact performance. The Migration Center automatically updates previously incompatible content when new releases introduce compatibility. Show full answer Show less ## Unmigrated Content and Limitations * **Dashboard configurations not migrated:** Widget title alignment, unsupported dynamic content blocks. * **Filters not migrated:** Debug filter, user preferences filters, cascading filters using Choice to Choice, and filtered list content. * **Visualization restrictions:** Dashboard access restrictions by role, group edit rights (converted to view rights after migration), and loss of header/color configurations for visualizations used in multiple dashboards during bulk migration. * **Scorecard elements not migrated:** Show Distribution, Show Bullet chart, and Calendar year view component. * **Breakdown source filters:** Platform Analytics replaces dropdown breakdown source filters with individual pill filters for each breakdown. ## Compatibility Mode Migrations Dashboards containing any content outside Performance Analytics widgets, reports, or interactive filters---including custom filters, content blocks, gauges, and gadgets---are migrated in compatibility mode. This embeds original dashboard artifacts as iframes without alteration. While this preserves functionality, dashboards migrated in this mode may experience performance degradation. ## Generic Configurations Migrated in Compatibility Mode * Sorting by dot-walked fields and Performance Analytics breakdown choice order * Reporting on variables and questions * Default drilldown views, single score comparisons, pivot scorecards, and grouping by duration fields * Support for hierarchy breakdowns and different follow filters on indicators ## List Scorecard and Other Scorecard Configurations * Show Key Indicators and filtering based on performance metrics * Support for different follow filters on additional indicators * Scorecard widgets with multiple indicators having different time series aggregations ## Reports and Performance Analytics Widgets Migrated in Compatibility Mode * Reports: Control, Trendbox, Histogram, Funnel, Pyramid * Performance Analytics Widgets: Workbench, Text Analytics, Treemap, Previous period charts, Spider, Funnel, Pyramid, Relative compare ## Practical Implications for ServiceNow Customers Understanding which dashboard content and configurations are not migrated or migrated in compatibility mode helps you anticipate where manual adjustments or reconfiguration may be needed post-migration. Dashboards migrated in compatibility mode retain original content but may exhibit slower performance. For migrated visualizations losing edit rights or header/color settings, customers should manually reapply sharing settings or configurations within the new Platform Analytics experience. This ensures continued access control and consistent visual presentation. Most dashboard content is migrated to the new Platform Analytics experience. However, some visualizations, aspects of visualizations, filters, and configurations can't be migrated. Dashboards with this content are migrated as embedded content (iframes), also known as compatibility mode. Note: If you have already migrated to Platform Analytics experience, the Migration Center automatically migrates any previously incompatible content that is now compatible when you upgrade releases. ## Not migrated {#data-mig-unmigrated-content__section_pkd_g5b_rzb} The only generic dashboard configuration that is not migrated is widget title alignment. Dashboards that contain unsupported content, including dynamic content blocks aren't migrated. The Core UI versions of these dashboards remain available in the dashboard library. These filters aren't migrated: * Debug filter * Filter user preferences from dashboards * Cascading filters that support the Choice to Choice configuration * Filtered list content. For more information on List filters, see [Create a filter in List](https://www.servicenow.com/docs/access?context=t_CreatingFilters&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US). {#data-mig-unmigrated-content__ul_zfy_35b_rzb} Visualization configurations that aren't migrated: * Restriction of dashboard access to specific roles. * Group edit rights.Reports that are shared to groups with edit rights only retain view rights when migrated. Open the migrated visualization in the library and share it with the group again. For more information, see [Share a data visualization in the Visualization Designer](https://www.servicenow.com/docs/K5nL4IKroBvjAVc3o2rpIQ#share-dv-ac "Share a visualization to provide view or edit permissions to users, groups, or roles. A user can access a shared visualization in any workspace on the original instance."). * In the context of bulk migration, visualizations that are used in one or more dashboards lose their header and color configurations. (In Core UI, these are configured at the dashboard level; in Platform Analytics experience, they are configured at the visualization level.) In the context of partial migration, visualizations that are used in a single dashboard are migrated with their header and color configurations. Visualizations that are used in multiple dashboards lose their header and color configurations. {#data-mig-unmigrated-content__ul_ijy_5br_ydc} Indicator and Breakdown Scorecard elements that aren't migrated: * Show Distribution * Show Bullet chart {#data-mig-unmigrated-content__ul_opm_1cc_d1c} The Calendar year view component isn't migrated. ## Dashboards with breakdown source dropdowns {#data-mig-unmigrated-content__section_breakdown-dashboards} Platform Analytics dashboards do not support a configurable list of Performance Analytics breakdown sources by which to filter the dashboard (see [Using breakdowns on responsive dashboards](https://www.servicenow.com/docs/Xk3r4g0TZ8ozGrbe_jt6Dg "You can add breakdown sources to a responsive Core UI dashboard. Dashboard users then can select a breakdown source and one or more breakdown elements to filter scores in the visualizations on the dashboard.")). Such dashboards are migrated, but the breakdown source filter list is replaced by a Platform Analytics filter for each breakdown. Instead of a dropdown list, you have a pill for each filter. For more information, see [Configure a Single/Multiple select or cascading filter](https://www.servicenow.com/docs/RLvttlx0xmUgN51EJkD4hg "Let users filter a dashboard tab on one or more values from a set of choices, such as incident priority. You can have a single or multiple select filter follow another filter in a cascade."). ## Compatibility mode migrations {#data-mig-unmigrated-content__section_yft_wdz_pzb} Migration in compatibility mode means that all of the dashboard's original artifacts are inserted into the migrated dashboard in iframes. The original content isn't changed or moved. Dashboards with any content that is not a Performance Analytics widget, report, or interactive filter, including all custom interactive filters, custom content blocks, gauges, and gadgets, are migrated in compatibility mode, as iframes. Note: Dashboards migrated in compatibility mode can experience performance issues. ## Generic configurations {#data-mig-unmigrated-content__section_brb_jwy_pzb} Generic visualization configurations migrated in compatibility mode: * Sort by dot-walked fields * Reporting on variables and questions * List default drilldown view configured in Report Designer * [Breakdown element](https://www.servicenow.com/docs/0BmHD84G7z5nj9ylwlJX_g#gloss-breakdown-element "The values for a breakdown. For example, the Priority breakdown may have the elements Critical, High, and Low.") = empty for breakdowns based on choice field * Sort by Performance Analytics breakdown based on choice field order * Single score with compare X period back * Pivot scorecard support for element filter * Group by based on duration fields * Different follow filters for related indicators on the Indicator scorecard and visualizations * Hierarchy breakdown support on filters/data visualizations {#data-mig-unmigrated-content__ul_f3s_txy_pzb} ## List scorecard configurations {#data-mig-unmigrated-content__id_s5q_sf3_rzb} List scorecard configurations migrated in compatibility mode: * Show Key indicators * Filter based on: Best Performing, Worst Performing, Improved, Deteriorated * Different follow filters on additional indicators {#data-mig-unmigrated-content__ul_ak4_w1z_pzb} ## Other scorecard configurations {#data-mig-unmigrated-content__id_f5d_z32_yhc} Scorecard widgets with multiple widget indicators that have different time series aggregations are migrated in compatibility mode. ## Reports {#data-mig-unmigrated-content__id_ww1_sf3_rzb} Reports migrated in compatibility mode: * Control * Trendbox * Histogram * Funnel * Pyramid {#data-mig-unmigrated-content__ul_pfs_fbz_pzb} ## Performance Analytics widgets {#data-mig-unmigrated-content__id_lkn_rf3_rzb} Performance Analytics widgets migrated in compatibility mode: * Workbench * Text Analytics * Treemap * Previous period charts * Spider * Funnel * Pyramid * Relative compare {#data-mig-unmigrated-content__ul_fkw_nbz_pzb}