--- sourceDocument: Australia Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Chart interactions in a data visualization # Chart interactions in a data visualization {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Chart interactions in a data visualization This guide outlines how to configure user interactions within data visualizations in your ServiceNow instance. Users can engage with visual elements, such as bar columns or pie segments, leading to various outcomes based on the configured settings. These interactions enhance user experience by allowing navigation and filtering options. However, chart interactions are not available on technical dashboards or UI Builder pages. Show full answer Show less ## Key Features * **On-click Behavior:** Set actions that occur when users interact with visualization segments, such as selecting a data point. * **Enable Drilldowns:** Toggle on-click events and configure handlers for custom interactions. * **Interaction Options:** * **Go to Data View:** Opens a relevant data view corresponding to the selected data type (default for all supported data sources). * **Go to URL:** Navigates to a specified URL, which can be internal or external (default for Usage Insights data sources). * **Apply as Filter:** Filters all visualizations on the dashboard according to the selected segment (limited to specific visualization types). * **Drill Down to Chart:** Opens another filtered visualization based on the selected data (configurable only in the Visualization Designer). * **Limitations:** Certain features like Drill down to chart are restricted to specific data sources and visualization types. ## Key Outcomes By configuring chart interactions, ServiceNow customers can create a more dynamic and responsive data visualization experience. Users can efficiently navigate and filter data, leading to improved insights and decision-making capabilities within their dashboards. Understanding the limitations of each interaction type ensures optimal use of available features. You can set what occurs when a user interacts with a visualization, such as by selecting a bar column. Possibilities include navigating to a URL, opening another data visualization, and filtering all visualizations on the dashboard by the selected value. The configuration panel of a data visualization includes a section labeled Chart interaction. In this section, you set what is called "on-click behavior." This term refers to what happens when a user interacts with a segment of the visualization that represents a value. Examples include selecting a point on a time series or a segment of a pie or donut. You can also disable chart interactions for the visualization. Important: You cannot configure chart interactions for data visualizations on technical dashboards or other UI Builder pages. You can only enable and configure custom on-click events. Turn on-click events on or off with the Enable drilldowns toggle, then configure handlers for them. For information about configuring on-click events from data visualizations on a technical dashboard, see [Add a drilldown event to a data visualization on a technical dashboard](https://www.servicenow.com/docs/3KvmZgMrQP4omuXCuT0KKw "Technical dashboards do not support preconfigured destinations for drilling down from a data visualization. If you want a viewer to open a more detailed view of the data when they interact with a visualization, configure a custom drilldown event."). The following actions are available for a chart interaction: Go to data view : Opens a view of the data appropriate to the data type. For information about the views for each data source, see [Data views for different data sources](https://www.servicenow.com/docs/7dQXdl6fKlpIbElkM8LwwQ "When the chart interaction for a data visualization is set to Go to data, interacting with a data value on the visualization opens different pages depending on the data source."). Note: Go to data view is the default interaction for all supported data sources. Go to URL : Opens the URL you specify. This URL can be on the instance or external to it. Where relevant, you can specify the name of the page that is opened in a tooltip. Go to URL is the default interaction for Usage Insights data sources. Apply as filter : Filters all applicable data visualizations on the dashboard by the value of the selected segment. Does not apply when the Group by field is a time duration. Available only for Horizontal and Vertical Bar and Pie/Donut visualizations, and only for table and indicator data sources. Not available on UI Builder. For more information, see [Make a data visualization act as a filter](https://www.servicenow.com/docs/m~lEmLrvp7AhYVI4cZdsSA "You can set a data visualization to act as a filter on a dashboard that contains it. Only table or indicator data can be so filtered."). Drill down to chart : Opens a different data visualization that is filtered by the selected data. You can add a drill-down visualization for each metric on the parent visualization. You configure this new drill-down visualization seamlessly as part of the process of configuring the chart interaction. Note: Drill down to chart has the following limitations: * You cannot configure Drill down to chart in the inline dashboard editor, only in the Visualization Designer. * Drill down to chart is available only for table data sources. * You cannot set drill down to chart from the Calendar, Geomap, Indicator scorecard, or List visualizations. However, you can drill down from supported visualizations to any visualization that can display table data. {#dv-chart-interactions__ul_lp3_5sm_21c} Different visualization interactions support different data sources and data visualization types. The following table shows the matrix of support.{#dv-chart-interactions__table_c4f_plr_d1c__entry__3} | Action | Supported data visualizations | Supported data sources | |-|-|-| | Go to data view | All | All that the visualization supports | | Go to URL | All except Geomap and Indicator Scorecard | All that the visualization supports | | Apply as filter (Available only in inline dashboard editor) | * Horizontal and Vertical Bar * Pie and Donut {#dv-chart-interactions__ul_sj1_5mr_d1c} | Table and indicator | | Drill down to chart (Available only in Visualization Designer) | All except Calendar, Indicator scorecard, List, and Geomap | Table | [Table 1. Interaction support] {#dv-chart-interactions__table_c4f_plr_d1c} * **[Configure visualization interactions](https://www.servicenow.com/docs/8QTTZvOsjCztaCj9H3x4qg)** Select what happens when a viewer interacts with a section of a data visualization that you are editing. * **[Data views for different data sources](https://www.servicenow.com/docs/7dQXdl6fKlpIbElkM8LwwQ)** When the chart interaction for a data visualization is set to Go to data, interacting with a data value on the visualization opens different pages depending on the data source.