---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Install the CCO Dashboard

# Install the Chief Customer Operations Officer Dashboard {#ariaid-title1}

Release version: Australia  
Updated September 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Chief customer Operations Officer Dashboard provides the visibility into customer support and operations that helps leadership to fine tune the operations for effectiveness.

## Before you begin

Role required: admin, platform_analytics_admin, sn_cco_dashboard.cco_dashboard_admin

Consider duplicating this executive dashboard before customizing it. For more information, see [Duplicate a Platform Analytics dashboard](https://www.servicenow.com/docs/X96XEUzcen5e_a0FA0DdIw#duplicate-db "Duplicate a dashboard created in the in-line editor so that you can share a modified version with different users.").  
Note:  
The CCO Dashboard application is free from the ServiceNow Store. However, the contents of the dashboard require professional entitlements to the following applications: Customer Service Management.These professional entitlements include a license for Platform Analytics.

These solutions consist of Platform Analytics indicators and associated data collection jobs, used by the metrics on
the CCO Dashboard. If you don't have the prerequisite licenses, the installation proceeds. However, without the required plugins (found in the application manager) and applications (found in the ServiceNow store) and the underlying data, the dashboard won't show any relevant metrics. If you have any questions about your licensing and entitlements, consult your account executive.  
Application plugins:

* com.sn_customerservice
* com.snc.pa.customer_service_advanced
* com.snc.proactive_cs_ops
* com.snc.self_service_analytics_core
* com.snc.pa.self_service_analytics_csm
* com.sn_communities
* com.glide.cs.chatbot
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## Procedure

1. Log in to https://store.servicenow.com.
2. Search for the CCO Dashboard application.
3. Select the Request Install button to create the app installation request.  
   Select Request to request the CCO Dashboard application plugin for the specified instance and provide the instance details with your reason for request and validate the instance.
4. Navigate to System applicationsAll available applications.
5. Search for and install the CCO Dashboard plugin (sn_cco_dashboard).
6. Assign roles to configure and view the CCO Dashboard.  

   CCO Dashboard admin
   :   Assign the role sn_cco_dashboard.cco_dashboard_admin to users or groups who require configuration privileges on the dashboard.  
       Note:  
       Only users with this role can configure the CCO dashboard.

   CCO Dashboard end users
   :   Assign the user role sn_cco_dashboard.cco_dashboard_user to users or groups who must view the dashboard.
   Users must log out and log back in to enable their new roles after the admin assigns them. For more information on user roles, see [Exploring user administration](https://www.servicenow.com/docs/access?context=exploring-user-administration&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## What to do next

* Navigate to CCO DashboardDashboard to view the installed dashboard.
* Use the information in the Tabs, Data Visualizations, and Indicators topics to configure the dashboard.
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