--- sourceDocument: Australia Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Showing multiple elements separately or aggregated in Core UI # Showing multiple elements separately or aggregated in Core UI {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Showing multiple elements separately or aggregated in Core UI In Core UI dashboards within ServiceNow, when multiple elements are selected, widgets can display values either separately for each element or as a single aggregated value. This functionality enables clearer data visualization and tailored analysis depending on the reporting needs. Show full answer Show less ## Configuring Multiple Element Display On a widget form, the **Show multiple elements as** field controls how the widget presents multiple selected elements: * **Separate View:** Displays distinct values for each breakdown element selected. * **Aggregate View:** Shows a single value representing the combined score of all selected elements. The widget type determines which views are available. For example, Score widgets support only aggregated views, while time series and list widgets support both separate and aggregate views. ## Widget and Indicator Support * **Time series and List widgets:** Support both separate and aggregate views. * **Score and Breakdown widgets:** Support only aggregate views. * **Performance Analytics widgets on workbench or text widgets:** Do not support multiple element selections; such selections are ignored. Indicators must also support aggregation for the aggregate view to be applicable. Supported indicators include: * Automated indicators aggregating data as Count, Sum, Minimum, or Maximum. * Manual indicators. * External indicators without SQL AVG() or COUNT(DISTINCT) functions. * Formula indicators with aggregation enabled explicitly. Indicators aggregating as Average or Count Distinct do not support aggregated views. ## Behavior and Limitations of Aggregate Views The aggregate view combines indicator scores following the aggregation method configured for the indicator: * **Count aggregation:** Sum of scores for selected elements. * **Sum aggregation:** Sum of summed scores. * **Max aggregation:** Highest value among elements at each time point. * **Min aggregation:** Lowest value among elements at each time point. Some features are unavailable when using the aggregate view or when navigating from widgets with multiple breakdown elements selected, including: * Targets, thresholds, and comments in Analytics Hub. * Breakdown selectors and search functionality. * Targets and bullet charts in list widgets. * Targets and thresholds in time series widgets. ## Widget Indicators and Breakdown Dashboards When multiple breakdown elements are selected, the breakdown and element names are appended to widget indicator labels for clarity, except when: * The widget shows an aggregate view but the indicator does not support it. * The widget does not follow elements. * The widget indicators do not support the selected breakdown elements. ## Practical Example On a breakdown dashboard using the Incident.Category breakdown with elements Inquiry/Help, Network, and Software selected: * If the widget is set to **Separate**, it displays a column for each element's number of open incidents per day. * If set to **Aggregate**, it shows a single combined total of open incidents across all selected elements. ## Customer Benefits By configuring widgets to show multiple elements separately or aggregated, ServiceNow customers can tailor dashboards to provide detailed or summarized views of data, supporting better decision-making and more efficient performance analysis. When you select multiple elements on a Core UI dashboard, widgets that follow these elements can show their values either separately or as an aggregate. Note: For information about showing multiple elements separately or aggregated in Platform Analytics, see [Viewing multiple breakdown elements](https://www.servicenow.com/docs/VkYfkhdHZTS2DSuP4MUxhg "You can view multiple elements of a breakdown either separately or as an aggregate. It depends on the indicator configuration and how the indicator is visualized."). On a widget form, use the Show multiple elements as field to set whether multiple elements are shown separately or as an aggregate. Widgets with the view type Separate show a different value for each [breakdown element](https://www.servicenow.com/docs/0BmHD84G7z5nj9ylwlJX_g#gloss-breakdown-element "The values for a breakdown. For example, the Priority breakdown may have the elements Critical, High, and Low.") selected. Widgets with the view type Aggregate show a single value that represents the aggregated value of all selected breakdown elements.{#multi-element-select-indicator-views__uicontrol_ygj_tvz_pjb} The widget type logically determines whether an aggregated view, a separate view, or both are available. Also, [formula indicators](https://www.servicenow.com/docs/0BmHD84G7z5nj9ylwlJX_g#gloss-formula-indicator "Produces a computed indicator score from one or more other indicators. Besides indicator scores, the formula can include calculations such as the gap between an indicator score and the indicator target.") support the aggregated view only when the aggregated view is explicitly enabled on the indicator record. For example, a Score widget can only show an aggregated view. Without aggregated views being enabled, a Score widget for a formula indicator cannot be filtered on multiple elements. In this case, the Show multiple element as field displays Not available and is grayed out. For more information, see the section [Indicators that support an aggregate of multiple elements](https://www.servicenow.com/docs/UgecXk_AK~n881eDcoeECQ#multi-element-select-indicator-views__section_evw_cjx_4hb).{#multi-element-select-indicator-views__ph_b3p_n2t_klb} ## Widget support of aggregate and separate views {#multi-element-select-indicator-views__section_tvg_yjx_4hb} * Time series widgets support aggregate and separate views. * List widgets support aggregate and separate views. * Score widgets only support the aggregate view. * Breakdown widgets only support the aggregate view. {#multi-element-select-indicator-views__ul_oyj_zmx_4hb} Note: You cannot select multiple elements on workbench or text Performance Analytics widgets. If you try, all selected elements are ignored. This limitation does not apply to Platform Analytics data visualizations. ## Indicators that support an aggregate of multiple elements {#multi-element-select-indicator-views__section_evw_cjx_4hb} The following indicators support the aggregated view: * Automated indicators that aggregate data as a Count, Sum, Minimum, or Maximum value Note: The word "aggregate" is used for two different things here: the aggregate view of multiple indicator scores, and the data aggregation that is set on an indicator. * Manual indicators * External indicators that do not use `SQL AVG()` or `SQL COUNT(DISTINCT...)` in their SQL statement * Formula indicators that have aggregate element views enabled on their indicator records. For more information, see the entry on the Allow aggregation of multiple breakdown element scores field on the Other tab in [Create a formula indicator](https://www.servicenow.com/docs/X7sQLl4RZjsF17c7MjDX5g "Calculate scores from the scores of one or more other indicators. Apply mathematical operations or a preset method, such as the method to calculate the gap between an indicator score and the indicator target."). {#multi-element-select-indicator-views__ul_ag1_qn1_l4b} Important: * Indicators that aggregate data as an Average or a Count Distinct do not support the Aggregate view. * The Show multiple elements as value applies to both the main widget and any indicator widgets. If Aggregate is selected but one of the indicator widgets does not support the Aggregate view, that indicator does not follow the elements on the breakdown dashboard. Instead, the indicator follows any first-level breakdown and element that are set in the widget configuration. The other indicators follow the elements on the breakdown dashboard and show an aggregate of their values. ## Results when showing aggregate view {#multi-element-select-indicator-views__section_kmd_ssr_j4b} The aggregate view of multiple elements shows a different result depending on the indicator's data aggregation:{#multi-element-select-indicator-views__table_aggregate-views__entry__3} | Automated indicator data aggregation | External indicator SQL statement | In a widget, what an aggregate view of multiple elements shows | |-|-|-| | COUNT | `SQL COUNT()` | A sum of the scores of the selected elements | | SUM | `SQL SUM()` | A sum of the scores of the selected elements, which themselves are sums | | MAX | `SQL MAX()` | Whichever element had the highest value at each time point | | MIN | `SQL MIN()` | Whichever element had the lowest value at each time point | [ ] {#multi-element-select-indicator-views__table_aggregate-views} With the aggregate view selected, not all features are available on all widgets or when the user navigates from the widget to the Analytics Hub: * Targets, thresholds, and comments are not available when you navigate to the Analytics Hub from a widget with multiple breakdown elements selected in an aggregate view. The breakdown selector and search functionality are also unavailable. * Targets and thresholds are not available in time series widgets. * Targets and bullet charts are not available in list widgets. {#multi-element-select-indicator-views__ul_abz_kmr_j4b} ## Widget indicators and breakdown dashboards {#multi-element-select-indicator-views__id_amz_mq3_npb} When a user selects breakdown elements on a breakdown dashboard, the breakdown and element names are appended to the widget indicator names. Widget indicator labels also have the breakdown and element names appended. The breakdown and element names are not appended to the widget indicator names and labels in the following circumstances: * The widget shows an aggregate view of multiple elements, and the widget indicator does not support this view. * The widget does not follow elements. * The widget indicators do not support the selected breakdown elements. {#multi-element-select-indicator-views__ul_lbt_qbp_npb} Figure 1. Names and labels for widget indicators with multiple elements selected, separate view Figure 2. Names and labels for widget indicators with multiple elements selected, aggregate view ## Open incidents with aggregate and separate values for multiple elements Consider a breakdown dashboard with the Incident.Category breakdown source and the three elements Inquiry/Help, Network, and Software selected. The dashboard contains a time series widget called Open Incidents. This widget shows the Number of Open Incidents indicator, which has the Count aggregate. The widget follows the elements that are selected on the dashboard. Therefore, the widget can show multiple elements selected on the dashboard either separately or as an aggregate value. The Show multiple elements as field is set to Separate. On the dashboard, a separate column is shown for each of the three selected elements for each day. With the Show multiple elements as field set to Aggregate, a single, aggregate score is shown for the three selected elements. **Related concepts** * [Same breakdown on widget and dashboard](https://www.servicenow.com/docs/k~BXlkyGQy1k2H9nEmR8Fg "If a widget uses the same breakdown as the dashboard, the dashboard breakdown does not apply.") * [Showing breakdown relations on dashboards](https://www.servicenow.com/docs/KkV7lLI2FCTZ~c1D4S0waQ "A breakdown widget can display 1st level breakdown elements that are related to the element selected for the dashboard. The widget must be on a breakdown dashboard, and that dashboard must include the breakdown sources of the related breakdowns.") **Related tasks** * [Add breakdown sources to a responsive dashboard](https://www.servicenow.com/docs/T1Ld8Anw9u01mvfzrB8WTg "To enable dashboard users to filter visualizations on a Core UI dashboard by breakdown element, add breakdown sources to the dashboard.") * [Configure widgets for breakdown dashboards](https://www.servicenow.com/docs/sATmXVrT3WCDSRfs7IXcBg "Configure each widget that goes on a breakdown dashboard. The configuration determines whether and how the widget follows the elements selected on the dashboard. For some widgets and indicators, you can select whether to show multiple element values separately or as an aggregate.")