--- sourceDocument: Australia Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Admin console # Performance Analytics Admin Console {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Performance Analytics Admin Console The Performance Analytics Admin Console provides administrators with a centralized interface to manage Platform Analytics Solution content, Performance Analytics widgets and dashboards, troubleshoot errors, monitor usage analytics, and adjust configuration settings within ServiceNow. It is accessible to users with theadminorpaadminroles throughPerformance Analytics \> Admin Console. Note that this console is not available on net-new instances starting from the Zurich release and does not support Platform Analytics artifacts, only Core UI Performance Analytics widgets and responsive dashboards. Show full answer Show less ## Key Features * **Content Library and Guided Setup:** Access lists of inactive Platform Analytics system plugins and launch guided setup to activate Platform Analytics Solutions. Requires the admin role to view plugins. * **Explore and Manage:** Quickly identify and manage relationships among Performance Analytics elements such as dashboards, reports, indicators, and filters. For example, assess the impact of field name changes across these components. Dashboards are organized by groups for easy navigation, and KPIs can be explored via the Analytics Hub. The Legacy Dependency Assessment tool is available for component analysis. * **Troubleshoot:** Utilize built-in diagnostics to investigate errors and failed data collection jobs. Diagnostics run on a schedule or on demand. The console highlights error counts and provides interfaces to view diagnostic test results and failed scheduled jobs, enabling administrators to identify and resolve issues promptly. * **Usage Monitoring:** Access dashboards that display statistics on data collection jobs and report usage. The Data Collection Overview dashboard helps track and manage data collection processes, which need to be run manually as they are not enabled by default. The Reports Usage dashboard aids in monitoring report consumption. * **Advanced Configuration:** Provides quick access to configuration settings related to Performance Analytics properties, reporting properties, and responsive dashboards. * **Help Resources:** Links to the ServiceNow community, official product documentation, and video tutorials on the ServiceNow YouTube channel offer additional support and information. ## Practical Benefits for ServiceNow Customers * Centralized control over Performance Analytics content and settings facilitates efficient administration and configuration. * Impact analysis tools help prevent unintended disruptions by showing dependencies among analytics components. * Integrated diagnostics and troubleshooting tools reduce downtime and improve data quality by quickly identifying errors and failed jobs. * Usage dashboards empower administrators to monitor adoption and performance of analytics reports and data collection efforts. * Access to advanced settings and help resources supports tailored configurations and ongoing learning. From a single console, administrators can manage Platform Analytics Solution content, manage Performance Analytics widgets and dashboards, diagnose and resolve errors, view usage analytics, modify configuration settings and access ServiceNow help. Important: * This admin console is not available on net-new instances starting in the Zurich release. * This admin console does not support Platform Analytics artifacts. It shows information only for Core UI Performance Analytics widgets and responsive dashboards. {#pa-admin-console__ul_ghk_tr2_wjc} Users with the admin or pa_admin roles can navigate to Performance AnalyticsAdmin Console. If Performance Analytics is not enabled, click Learn More for information about activating it. ![Red number 1 indicating the Content Library tile in the Admin console layout]()Content Library : Guided Setup for the Platform Analytics Solutions. Click Plugin List to show a list of available system plugins for inactive Platform Analytics Solutions. Note: You must have the admin role to see the list of plugins. Click Guided Setup to launch guided setup for Platform Analytics Solutions. ![Red number 2 indicating the Content Library tile in the Admin console layout]()Explore and Manage : A single place where you can quickly identify and manage the relationships between your Performance Analytics elements and gauge the impact of change. For example, you can identify all the reports, indicators, and interactive filters in a dashboard group that are affected if you change a field name. Click Dashboards to explore all of the dashboards in your instance sorted by group. Expand the group to view the individual dashboards. Click KPIs to open the [Analytics Hub](https://www.servicenow.com/docs/D0HDDOCMJRK6orTwGORt~A "The Analytics Hub is an exploratory view of indicators, used for more detailed analysis. It lets you see trends, predictions, breakdowns, and associated records for a specific indicator. The Analytics Hub replaces scorecards."), where you see an exploratory view of your indicators. Use [(Legacy) Dependency Assessment](https://www.servicenow.com/docs/EXU37yhvS7X6uz3_UF6IAw "Dependency Assessment enables you to view, analyze, and edit your performance analytics components including widgets, indicators, and breakdowns, from a single view. The component hierarchy shows relationships between components. Use it to identify who is impacted by a change and what the effects are.") to view, analyze, and manage your Performance Analytics components. ![Red number 3 indicating the Troubleshoot tile in the Admin console layout]()Troubleshoot : The Troubleshoot panel enables you to utilize diagnostics delivered by the ServiceNow application to investigate tests that result in an Error warning and failed data collection jobs. Out-of-the-box diagnostics run on a schedule, but can also be executed on demand. The Scheduled Data Collection list filters out jobs that are run only once and jobs that are run only on demand. Note: If either of the numbers on the Troubleshoot card are greater than 0, there may be something wrong with your Performance Analytics implementation. * Click Diagnostic Errors to view the Diagnostic Executions list, a summary of how many diagnostic tests were run, and how many issues were found. Use the State field to track which issues have been resolved. For more information on diagnostic executions, see [Analytics Diagnostics](https://www.servicenow.com/docs/6daQtVh9HiscXbRsv17fHQ#self-diagnostics "Identify and diagnose configuration issues using predefined scripts that examine the database for invalid records and provide suggestions to resolve issues."). * Click Failed Jobs to view the Scheduled Data Collection list. A failed job is a scheduled job for which the latest complete run is in the state collected_error. For more information on data collection, see [Performance Analytics data collection and cleanup](https://www.servicenow.com/docs/zeXoJf~WKvyShV6rVf___Q "Performance Analytics uses data collection jobs to collect and clean scores and snapshots. You can also set indicator scores manually."). {#pa-admin-console__ul_kkh_hhb_tbb} ![Red number 4 indicating the Usage tile in the Admin console layout]()Usage : Dashboards with statistics about data collection jobs and report usage. * Use the Data Collection Overview dashboard to track and manage data collection. Note that data collection jobs are not run by default. dashboard widgets do not show data until you run the associated data collection jobs. For more information, see [Performance Analytics data collection and cleanup](https://www.servicenow.com/docs/zeXoJf~WKvyShV6rVf___Q "Performance Analytics uses data collection jobs to collect and clean scores and snapshots. You can also set indicator scores manually."). * Use the Reports Usage dashboard to track and manage report usage. For more information, see [Report statistics](https://www.servicenow.com/docs/1Xcft2lwLcH1eYkPpU0gPA#report-statistics "The Report Stats list enables you to view how often each of your Core UI reports is run and how long it takes for the reports to run."). {#pa-admin-console__ul_snz_x1s_rjb} ![Red number 5 indicating the Advanced Configuration tile in the Admin console layout]()Advanced Configuration : Quick links to advanced configuration settings. * [Performance Analytics properties](https://www.servicenow.com/docs/qyuUk_gOpNY_3dnMFzfO8w "These system properties control the behavior of Performance Analytics.") * [Reporting properties](https://www.servicenow.com/docs/zintzh5x33WkfX8NbS3d9Q "Use properties to fine-tune report behavior and appearance.") * [Responsive dashboard properties](https://www.servicenow.com/docs/7KXGm_wz_FsgT_m5PTQ6Zw "Use properties to fine-tune dashboard behavior and appearance.") {#pa-admin-console__ul_iyv_rzh_rbb} ![Red number 6 indicating the Help tile in the Admin console layout]()Help : The community, product documentation, and the video tutorials on the ServiceNow YouTube channel provide additional insights into Performance Analytics functionality. **Related concepts** * [Interactive Analysis information panel](https://www.servicenow.com/docs/6pwqM_UH3GSCOI~cdYG5mw#interactive-analysis-info-panel "The Filter Info panel summarizes what the current filter shows and enables you to edit the source filter condition, bookmark an interactive analysis, and share an interactive analysis with colleagues.") *[\>]: and then