---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Real-time scores

# Real-time scores {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can view some Performance Analytics scores in real-time instead of from the most recent data collection job. If real-time scores are enabled, you can view them in KPI Details and in some data visualizations.

Usually, the most recent score that a visualization can show is the one from the most recent successfully run [data collection job](https://www.servicenow.com/docs/0BmHD84G7z5nj9ylwlJX_g#gloss-data-collector "A scheduled job that collects data from one or more indicator sources to produce indicator scores."). However, some visualizations can show indicator scores in real-time, for some indicators.  
You can show real-time scores for an indicator that meets the following criteria:

* The indicator is an [automated indicator](https://www.servicenow.com/docs/access?context=now-platform-glossary&version=australia&pubname=australia-glossary&section=gloss-automated-indicator&ft:locale=en-US).
* It is configured to show real-time scores.
* The aggregate function for the indicator does not use a script.
* The indicator source does not use a [database view](https://www.servicenow.com/docs/access?context=now-platform-glossary&version=australia&pubname=australia-glossary&section=gloss-database-view&ft:locale=en-US).
* None of the breakdowns that are applied to the indicator use a scripted breakdown source.
{#real-time-scores__ul_nhy_cl2_h4b}  
The following visualizations can show scores in real time:

* The Analytics Hub
* Platform Analytics data visualizations that support real time update, such as Single score.
* KPI Details
* Performance Analytics score widgets with the Real-time visualization
* Workbench widgets, for the main indicator
{#real-time-scores__ul_jq5_24h_s3b}  
Warning:  
Real-time scores can differ per viewer and differ from collected scores. Real-time scores are taken directly from the relevant facts tables. Therefore, the Access Control Lists (ACL) of those facts tables determine the real-time scores that each logged-in user sees.  
Important:  
The Analytics Hub does not update real-time scores automatically. To see the most up-to-date scores on the Analytics Hub , refresh the browser page. Widgets and KPI Details do update automatically.
**Related concepts**   

* [Analytics Hub for a specific indicator](https://www.servicenow.com/docs/iK63ILZPxfQmLUXu_TB9MQ "Use the Analytics Hub to analyze indicator data deeply, such as by aggregating data, comparing scores, or viewing changes over time.")
* [Single score report](https://www.servicenow.com/docs/KjhFMM9rWEE71CLH1nDgDg#c_SingleScoreCharts "Single score reports display a single value that is key to your business. Add single score reports to dashboards and configure them to update in real time.")
* [Monitor a workflow with a workbench process widget](https://www.servicenow.com/docs/ASGMmTrQQ792lKQyHlPBag#c_MonitorWorkflowWorkbenchWidget "A workbench process widget is a collection of indicators that tell a story. The widget enables you to analyze multiple facets of multiple indicators on one screen without drilling down. This widget is useful when you want to monitor a process or service that has a workflow.")  
**Related tasks**   

* [Create an automated indicator](https://www.servicenow.com/docs/eVnN3Dg5W5_J5Lb0TAgLZA#t_CreateAnAutomatedIndicator "To analyze the performance of a business process that is recorded in a ServiceNow table, use an automated indicator. If a suitable indicator is not provided in a Platform Analytics Solution, create a new one.")
* [Create a real-time score visualization for a score widget](https://www.servicenow.com/docs/cdnqnJbI~5O2bKW9H2yqNg "To see the current score, use a real-time score visualization in a score widget. You can also show a trend line of scores.")