---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Diagnostics

# Performance Analytics diagnostics {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Identify and diagnose configuration issues using predefined scripts that examine the database for invalid records and provide suggestions to resolve issues.

Each diagnostic consists of a script or database query with a
severity code, message text, and suggested solution. Diagnostics are read-only. You cannot
create or edit diagnostics.

You can run one or all diagnostics against all applicable records, or you can run all
applicable diagnostics against one record.  
Warning:  
Performance Analytics diagnostics do not apply to Platform Analytics artifacts. For example, an indicator that is not used in any widgets might still be used in a Platform Analytics data visualization, but the diagnostics are not able to recognize that use.

## Execute diagnostics for all records {#ariaid-title2}

To determine if any configuration issues could impact your Performance Analytics
implementation, run diagnostics. You can select whether to run one diagnostic or all
diagnostics. The diagnostics examine the subset of Performance Analytics records to which they
logically apply.

### Before you begin

Role required: sn_pa_diagnostics.pa_diagnostic

### Procedure

1. Navigate to AllPlatform Analytics AdministrationTroubleshootingDiagnostics.
2. Select the diagnostic you want to run.  
   To run all active diagnostics, select Execute All from the list.
3. Select Execute Diagnostic.  
   The diagnostics script is canceled automatically if it takes longer than 2 minutes to run.
4. After the diagnostic completes, select View Result.

### What to do next

If a diagnostic returns a warning or error, review the provided solution and take steps to resolve the issue.

## Run all active diagnostics for one record {#ariaid-title3}

To determine if any of the configuration details of a record could impact your Performance Analytics implementation,
run the set of all applicable diagnostics on that record.

### Before you begin

Role required: sn_pa_diagnostics.pa_diagnostic

### Procedure

1. Navigate to Platform Analytics Administration and open a list of any components: indicators, indicator sources, breakdowns, breakdown sources, or others.
2. Locate and open the record of interest.
3. Open the link Run diagnostics.  
   A dialog opens to show the progress of the diagnostics.
4. When the diagnostic run is complete, select View Result in the progress dialog.

### What to do next

If a diagnostic returns a warning or error, review the provided solution and take steps to resolve the issue.

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