---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Activate work notes analysis skill

# Activate work notes analysis skill {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Work Notes Analysis skill to be able to use ServiceNow Otto for Process Mining to analyse work notes.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllAI Admin HubSkills.
2. Select Creator.
3. Select Work Notes Analysis from the list of AI skills for Creator.
4. Select Turn on for the Work Notes Analysis skill.  
   The skill is activated for your instance.

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