---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Setting Automated improvement opportunities

# Setting Automated improvement opportunities {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Automated improvement opportunities highlight potential areas for process optimization based on a set of prebuilt patterns.  
Note:  
You can have a maximum of 15 automated improvement opportunity definitions for a project.

In Process Mining the following improvement opportunities are available:
* **[Configure ping-pong](https://www.servicenow.com/docs/y0QWFxlmPfNgz1krKFI5jA)**   
  Configure a ping-pong definition to view a pattern where a record bounces back and forth between two steps without interruption.
* **[Configure extra step](https://www.servicenow.com/docs/6vphsc6wug1MYyGl7cPytw)**   
  Configure an extra-step definition to view a pattern where routes differ by one additional step.
* **[Configure slow duration on nodes](https://www.servicenow.com/docs/2LYbgyP9J8Bz~EuOOFUfEw)**   
  Configure a slow duration definition on a node to view a pattern where a group of records stays longer in a step than the average duration of another group.
* **[Configure slow duration on transitions](https://www.servicenow.com/docs/Z8w1oh4205y0bVzbK7w0vg)**   
  Configure a slow duration definition on a transition to view a pattern where a group of records take longer to transition between steps than the average duration of another group.
* **[Configure extreme repetition](https://www.servicenow.com/docs/~ZilRwwkRbK5YfqWEiz3Vw)**   
  Configure an extreme repetition definition to view a pattern where a transition repeats more than the usual repetition range between the steps.
* **[Configure extreme duration on nodes](https://www.servicenow.com/docs/NLZnsXoiJ1sW0ArSWNd_lA)**   
  Configure an extreme duration (Node) definition to view a pattern where records stay in a step for a significantly longer duration than usual.
* **[Configure extreme duration on transitions](https://www.servicenow.com/docs/8s1cwwqgzjbgddt14GKJgQ)**   
  Configure an extreme duration (Transition) definition to view a pattern where transitions take significantly longer than the usual duration between the steps.
* **[Configure repeating pattern](https://www.servicenow.com/docs/pJ15CHERh8P~Gm8eO0CmaQ)**   
  Configure a repeating pattern definition to view a pattern with a series of repeating sequence of steps.
* **[Configure rework](https://www.servicenow.com/docs/LKGIq0xaL65~9BObOZRzZQ)**   
  Configure a rework definition to view a pattern where a step in the process is repeated.
* **[Configure high touchpoints on nodes](https://www.servicenow.com/docs/DUOs6ylOd3LKIiFByU3vfg)**   
  Configure a high touchpoints (Node) definition to view a pattern where a group of records in a step gets updated more often compared to another group to progress to any next step.
* **[Configure extreme touchpoints on nodes](https://www.servicenow.com/docs/OVMrr_vnRlh8sfkpSv0rgQ)**   
  Configure an extreme touchpoints (Node) definition to view a pattern where a step requires unusually large number of record updates than the normal range to progress to any next step.