---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Configure

# Configuring ServiceNow Otto for Process Mining {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure ServiceNow Otto for Process Mining to use the feature.

## Configuration overview {#config-na-proc-min__cf-config-parent-checklist}

Configure how you can use the ServiceNow Otto for Process Mining in the first skill.

* [Activate work notes analysis skill](https://www.servicenow.com/docs/d4zekQx2MKUDaLz1Szw8TQ "Activate the Work Notes Analysis skill to be able to use ServiceNow Otto for Process Mining to analyse work notes.")
* [Configuring work notes analysis in Process Mining](https://www.servicenow.com/docs/z~7Z2Oes8jaHZS9G4esi3A "Configure work notes analysis for a process table so that any project that is based on the process table has work notes analysis configured.")
{#config-na-proc-min__cf-config-parent-tasks-ul}

## ServiceNow Otto for Process Mining plugin {#config-na-proc-min__section_zwx_l4k_5dc}

To work with generative AI capabilities, you need ServiceNow Otto for Creator. You can install this application from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website.

After ServiceNow Otto for Creator is installed, the plugin (ServiceNow Otto for Process Mining) and Generative AI Controller are automatically installed.
* **[Working with work notes using AI](https://www.servicenow.com/docs/Z979lHZIDBKSfyChUI5VuA)**   
  To work effectively with work notes analysis using AI, you must activate the Work Notes Analysis skill and configure work notes analysis for the process table.
* **[Working with process inefficiency highlights using AI](https://www.servicenow.com/docs/Sg7mU02w2a1VNallNIBQjQ)**   
  To work effectively with process inefficiency highlights using AI, you must activate the process inefficiency highlights skill and configure improvement opportunities for the process table and the project.
* **[Working with intent and activity analysis](https://www.servicenow.com/docs/7i6GZr4by95DfrfvUt4p4w)**   
  To work effectively with intent and activity analysis using AI, you must activate the Intent and Activity Analysis skill and configure the intent and activity analysis for the process table and the project.
* **[Generate process configuration using AI skill](https://www.servicenow.com/docs/75dKPeY~x1iWnpd7D~yOgQ)**   
  Use AI to generate a suggestion for the process configuration fields for a table, instead of selecting each field manually.
* **[Generate state responsibility mapping using AI skill](https://www.servicenow.com/docs/1DbZzrVpD9KO_PfbpIhLqw)**   
  Map process steps to stakeholder responsibilities using AI, enabling advanced Process Mining features.