--- sourceDocument: Australia Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Explore # Exploring ServiceNow Otto for Process Mining {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring ServiceNow Otto for Process Mining ServiceNow Otto for Process Mining is designed to enhance project setup efficiency by minimizing time and complexity while identifying bottlenecks and process inefficiencies. It is particularly beneficial for customers with access to both Process Mining and GenAI, allowing for a streamlined analysis of transitions within processes. Show full answer Show less ## Key Features * **Transition Work Notes Analysis Skill:** This feature analyzes work notes associated with inefficient transitions. It requires activation and can handle 5-50 eligible work notes, clustering them for efficient analysis through a Language Learning Model (LLM). * **Process Inefficiency Highlights Skill:** Activated to generate improvement opportunity highlights, this skill provides insight into potential enhancements within processes. * **Intent and Activity Analysis Skill:** This skill offers a deeper understanding of requesters' intents and the necessary tasks for completion, requiring activation for effective use. ## Key Outcomes By leveraging ServiceNow Otto for Process Mining, customers can expect to: * Identify root causes of inefficiencies efficiently, reducing the manual effort required. * Generate actionable insights to enhance process performance through the use of Generative AI. * Highlight anomalies and deviations, allowing for targeted process improvements. For further details on configuration and usage, customers are encouraged to explore additional resources on configuring and using ServiceNow Otto for Process Mining. Use ServiceNow ServiceNow Otto for Process Mining to minimize time, maximize effort, and reduce complexity in project setup, identifying bottlenecks and retrieving process inefficiencies. ## ServiceNow Otto for Process Mining overview {#exp-na-process-mining__cf-exploring-parent-overview} Identifying the root cause of inefficient transitions is challenging and time-consuming, requiring manually examining numerous records for each transition. With thousands of transitions in a process, this task becomes overwhelming and leads to missed opportunities. This feature is accessible to customers with both Process Mining and GenAI. ## Transition Work Notes Analysis skill {#exp-na-process-mining__section_tgq_nlk_5dc} ServiceNow Otto for Process Mining includes the Transition Work Notes Analysis skill. This skill must be activated to use ServiceNow Otto for Process Mining to analyze work notes. For more information, see [Activate work notes analysis skill](https://www.servicenow.com/docs/d4zekQx2MKUDaLz1Szw8TQ "Activate the Work Notes Analysis skill to be able to use ServiceNow Otto for Process Mining to analyse work notes."). Note: You can use the ServiceNow Otto feature for work notes analysis with 5-50 eligible work notes. If there are less than 25 eligible work notes, the system will not run clustering, but will put all the work notes into one LLM call, otherwise clustering will be performed before calling the LLM. Once activated and configured, ServiceNow Otto for Process Mining uses an LLM to: * Analyze all work notes related to inefficient transitions and provide the most important reasons for the transition. This feature is visible in the Process Mining workspace and Platform Analytics Process Mining components. When a transition analysis job is initiated, relevant work notes from records in the transition are gathered. Work notes are grouped into clusters, and one LLM call is used for each cluster to explain why the transition occurred. * Highlight anomalies and deviations in a process inefficiency by comparing it with the standard process and use Generative AI to provide details. {#exp-na-process-mining__ul_o43_jg5_vfc} ## Process Inefficiency Highlights skill {#exp-na-process-mining__section_qwt_hh5_vfc} ServiceNow Otto for Process Mining includes the Process Inefficiency Highlights skill. This skill must be activated to use ServiceNow Otto for Process Mining to generate highlights for improvement opportunities. For more information, see [Activate Process Inefficiency Highlights skill](https://www.servicenow.com/docs/X83EFrQ7YZ47NznOWtxguA "Activate the Process Inefficiency Highlights skill to be able to use ServiceNow Otto for Process Mining to generate highlights for improvement opportunities."). ## Intent and Activity Analysis skill {#exp-na-process-mining__section_tly_wrs_j3c} ServiceNow Otto for Process Mining includes the Intent and Activity Analysis skill. This skill must be activated to use ServiceNow Otto for Process Mining to understand the intent of the requester and gain insight into the related tasks and actions needed to complete the tasks. For more information, see [Activate Process Inefficiency Highlights skill](https://www.servicenow.com/docs/X83EFrQ7YZ47NznOWtxguA "Activate the Process Inefficiency Highlights skill to be able to use ServiceNow Otto for Process Mining to generate highlights for improvement opportunities."). ## What to explore next {#exp-na-process-mining__cf-exploring-parent-links} To learn more about configuring and using ServiceNow Otto for Process Mining, see: * [Configuring ServiceNow Otto for Process Mining](https://www.servicenow.com/docs/gYQ8c9FGgoRXiG_9xlnp1Q "Configure ServiceNow Otto for Process Mining to use the feature.") * [Using ServiceNow Otto for Process Mining](https://www.servicenow.com/docs/dL~wP7yD4~dFoPHPeZNm3w "Use ServiceNow Otto for Process Mining to run work notes analysis on a transition and generate highlights on improvement opportunities.") {#exp-na-process-mining__ul_eqr_wk4_tdc}