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# Working with process inefficiency highlights using AI

# Working with process inefficiency highlights using AI {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
To work effectively with process inefficiency highlights using AI, you must activate the process inefficiency highlights skill and configure improvement opportunities for the process table and the project.

This section covers the following topics:
* **[Activate Process Inefficiency Highlights skill](https://www.servicenow.com/docs/X83EFrQ7YZ47NznOWtxguA)**   
  Activate the Process Inefficiency Highlights skill to be able to use ServiceNow Otto for Process Mining to generate highlights for improvement opportunities.
* **[Configuring improvement opportunities in Process Mining](https://www.servicenow.com/docs/rXvu0h4TLn3cvxxTa7oR_w)**   
  Configure improvement opportunities for a process table so that any project that is based on the process table has improvement opportunities configured. You must configure improvement opportunities for your project.