--- sourceDocument: Australia Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # ServiceNow Otto for Process Mining # ServiceNow Otto for Process Mining {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Process Mining ServiceNow Otto for Process Mining is designed to streamline project setup by minimizing time, maximizing effort, and reducing complexity. It helps identify bottlenecks and uncover process inefficiencies through analysis of work notes. This feature leverages artificial intelligence (AI) and machine learning to generate insights that support process optimization within your ServiceNow environment. Show full answer Show less Please note that some ServiceNow Otto features may have limited availability depending on your data center region, environment, or regulatory restrictions. It is important to verify feature availability for your region and environment as updates are released. ## Configuration and Use To utilize ServiceNow Otto for Process Mining, you must activate and configure the feature within your instance. Once configured, you can analyze work notes related to process transitions to identify inefficiencies and potential areas for improvement. The solution provides actionable highlights to support decision-making and process enhancement. ## AI Considerations The application uses AI and machine learning models that generate predictions based on data patterns. However, outputs may not always be fully accurate or appropriate for all scenarios. Customers are responsible for validating the AI-generated insights, applying human oversight, and ensuring the results are suitable for their use cases---especially in sensitive areas such as healthcare, finance, legal, or security domains. Users must comply with ServiceNow's AI Acceptable Use Policy and remain aware that AI technologies are continually evolving. ## Data Processing and Privacy ServiceNow Otto for Process Mining requires transferring data from customer instances to a centralized ServiceNow environment, which may be hosted in different regions or by third-party cloud providers like Microsoft Azure. All data handling complies with ServiceNow's internal policies and compliance standards. ServiceNow collects inputs, outputs, and modifications made during use to improve its AI models and products. Customers have the option to opt out of future data collection to maintain control over their data. Use ServiceNow Otto for Process Mining to minimize time, maximize effort, and reduce complexity in project setup, identifying bottlenecks and retrieving process inefficiencies. Important: * Some ServiceNow Otto products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist__na-restricted-envs-notice} * Some ServiceNow Otto products/features are currently available only for customers in some regions. For more information, see the [KB1699552](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1699552) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist__na-standalone-language-notice} {#now-assist__ul_j3b_4vd_wcc} ## Get started {#now-assist__cf-app-landing-get-started} |-|-|-| | [ExploreLearn about the ServiceNow Otto feature for Process Mining](https://www.servicenow.com/docs/YmjwCbjI_OuCS5uSvS_WRA "Use ServiceNow ServiceNow Otto for Process Mining to minimize time, maximize effort, and reduce complexity in project setup, identifying bottlenecks and retrieving process inefficiencies.") | [ConfigureActivate ServiceNow Otto for Process Mining and configure the skills](https://www.servicenow.com/docs/gYQ8c9FGgoRXiG_9xlnp1Q "Configure ServiceNow Otto for Process Mining to use the feature.") | [UseIdentify the work notes and generate insights about inefficiencies](https://www.servicenow.com/docs/dL~wP7yD4~dFoPHPeZNm3w "Use ServiceNow Otto for Process Mining to run work notes analysis on a transition and generate highlights on improvement opportunities.") | [ ] {#now-assist__table_rmy_kzm_tdc} ## AI limitations {#now-assist__section_i32_mbb_d2c} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist__p_kv2_nfg_h1c} ## Data processing {#now-assist__section_ksc_zbb_d2c} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist__p_lv2_nfg_h1c} ## Data collection {#now-assist__section_a21_fcb_d2c} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about work notes in Process Mining. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). * **[Exploring ServiceNow Otto for Process Mining](https://www.servicenow.com/docs/YmjwCbjI_OuCS5uSvS_WRA)** Use ServiceNow ServiceNow Otto for Process Mining to minimize time, maximize effort, and reduce complexity in project setup, identifying bottlenecks and retrieving process inefficiencies. * **[Configuring ServiceNow Otto for Process Mining](https://www.servicenow.com/docs/gYQ8c9FGgoRXiG_9xlnp1Q)** Configure ServiceNow Otto for Process Mining to use the feature. * **[Using ServiceNow Otto for Process Mining](https://www.servicenow.com/docs/dL~wP7yD4~dFoPHPeZNm3w)** Use ServiceNow Otto for Process Mining to run work notes analysis on a transition and generate highlights on improvement opportunities.