--- sourceDocument: Australia Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Opportunity details # Opportunity details page {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Opportunity Details Page The Opportunity details page provides in-depth insights into improvement opportunities within a Process Mining project. Users can access this page through the Improvement Opportunities icon, allowing them to select and examine specific opportunities in detail. Show full answer Show less ## Key Features * **Detailed Metrics:** Metrics related to each improvement opportunity are displayed prominently at the top of the page. * **Process Graph Widget:** Highlights specific patterns in the process, using color-coded indicators to show areas of concern such as ping-pong, rework, extreme duration, and extra steps. * **Analyst Workbench:** Users can analyze opportunities further through the Analyst workbench, enabling cluster and root cause analyses. * **Action Options:** Users can set statuses, create notes, and edit opportunities directly from the page. * **Process Inefficiency Highlights:** This feature requires activation to generate insights into inefficiencies, enabling users to understand root causes better. * **Trends and Variants:** Users can view trends through time series graphs and bar charts, along with breakdowns and variants of improvement opportunities. ## Key Outcomes By utilizing the Opportunity details page, ServiceNow customers can effectively identify and analyze areas for improvement within their processes. The available metrics and visualizations allow for a clear understanding of inefficiencies, enabling informed decision-making and targeted actions. Customers can expect to enhance operational efficiency and drive continuous improvement through the insights gained from this feature. The Opportunity details page displays details about the improvement opportunities for a project. Access the page from a Process Mining project. From the Improvement Opportunities icon (![Improvement opportunities icon]()) on the side panel, you can choose which improvement opportunity you want to view in detail. After selecting an improvement opportunity, all details for that improvement opportunity are provided. The metrics per finding are provided at the top. In the process graph widget, the improvement opportunity pattern in the process is highlighted in red. {#opportunity-details__table_ojp_zv1_yfc__entry__4} | Improvement opportunity | Description | Highlight | Example | |-|-|-|-| | Ping-pong | Highlights both nodes and arcs in between so it's clear that the pattern applies to only these nodes and arcs. | Nodes: A, B,and arcs in between | A-B-C-D-E-D-E-F | | Rework | Highlights only the designated node. | Nodes A | A-B-C-A-Z-A | | Extreme duration | A pattern where transitions take significantly longer than the usual duration between the steps. Therefore, both nodes and the transition are highlighted. | Nodes A, B, and arcs in between | A-B-C-D-E | | Extreme repetition | A pattern where a transition repeats significantly more than the usual repetition range between the steps. | Nodes A, B, and arcs in between | A-B-C-D-E-D-E-D-E-G | | Extra step | Identifies an extra step in a variant. Therefore, the designated node and incoming outgoing arcs are highlighted. | Node A and incoming arc and outgoing arc | A-B-C-D-E-Z-F | | Slow transition | Slow transition applies to the handover from one team to another team. | Nodes A, B, and arcs in between | A-B-C-D-E-F | | Repeating pattern | Includes arcs to highlight the pattern clearly. | Nodes B, C, D, and arcs in between | A-B-C-D-B-C-D-E-F-G | [Table 1. What is highlighted in the process graph widget] {#opportunity-details__table_ojp_zv1_yfc} When you select Analyze in analyst workbench, Analyst workbench opens in the context of the improvement opportunity. Select the options in the Investigate list to view the details of the records, run a cluster analysis, or to run a root cause analysis. Select any transition from the graph, a details window is displayed. Use the options under Investigate section on this window to view the records and run a work notes analysis. These tasks are run using the scheduled tasks that run in the background. After the task completes, you can view the result. Choose any of the options on Take action to: * Set the status of the improvement opportunity. * Create a note, CIM, and an automation request for the improvement opportunity. * Edit the improvement opportunity by selecting Edit definition. {#opportunity-details__ul_tks_tsv_xfc} ## Further analysis on the improvement opportunity {#opportunity-details__section_mdt_qfh_yfc} You can generate the highlights to view the main reasons for inefficiency. To generate highlights, the Process Inefficiency Highlights skill must be activated on the instance. For more details, see [Activate Process Inefficiency Highlights skill](https://www.servicenow.com/docs/X83EFrQ7YZ47NznOWtxguA "Activate the Process Inefficiency Highlights skill to be able to use ServiceNow Otto for Process Mining to generate highlights for improvement opportunities."). If the Process Inefficiency Highlights skill isn't activated on the instance, the highlights option isn't available. For more information about how to generate highlights, see [Generate highlights for improvement opportunities](https://www.servicenow.com/docs/WDl~9hcImTfodAQXX7zrKA "Generate highlights for the improvement opportunities to optimize your processes."). You can also view the trends, breakdowns, and variants for the selected improvement opportunity. The Trends tab displays a time series graph and a bar chart displaying two metrics for the improvement opportunity. For the improvement opportunity, the same X axis as the project-level metrics is used. This ensures that both metrics are plotted into one widget and the delta between both measures is displayed. * Timeseries graph maps the average time to completion of the improvement opportunity records. This is available for rule-based and automated improvement opportunities. * Bar chart shows the number of occurrences of the improvement opportunity record over time. This is available only for automated improvement opportunities. {#opportunity-details__ul_mpq_hr3_yfc} The breakdowns for the improvement opportunity are displayed in the Breakdowns tab. * Select the type by which you want to view the breakdowns in the Type field. * Select the Search icon to search the breakdowns. * Filter the breakdowns list from the Filter breakdowns icon. * Edit the columns list using the Show and hide columns icon. {#opportunity-details__ul_ywk_rlc_yfc} The variants of the improvement opportunity are displayed in the Variants tab. * The list is sorted by the top variation values based on records by default. You can sort it by any other column too. * Filter the variation list from the Filter variants icon. * Edit the columns list using the Show and hide columns icon. {#opportunity-details__ul_zjb_zjc_yfc} ## Task Mining {#opportunity-details__section_mlf_ywv_23c} Create a Task Mining project from opportunity details page. For more information on creating Task Mining project, see [Create Task Mining project](https://www.servicenow.com/docs/6X7f0uMUm5IcN6HFQn~1mA "Generate a Task Mining project analysis from the Process Mining Workspace by selecting a process flow node.").