---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Process Mining for Workday and Salesforce

# Process Mining for Workday and Salesforce {#ariaid-title1}

Release version: Australia  
Updated July 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Process Mining can import audit log data from Workday or Salesforce, so you can analyze those processes without building a custom data pipeline.

## Key benefits {#pm-workday__section_benefits}

Data import from Workday and Salesforce provides the following benefits:

* Removes manual re-upload of data for every process mining refresh
* Supports scheduled, recurring imports so new activity is picked up automatically
* Uses incremental (delta) updates so only new or changed records are pulled after the initial load

For detailed information, see [Import Workday or Salesforce data](https://www.servicenow.com/docs/AtcHStqMhBx_O63qYlqmwA "Use the data available in Workday or Salesforce to optimize your processes and solve business problems. To use these datasets, you must first import them into ServiceNow environment.").

## Prerequisite {#pm-workday__prerequisite}

The following prerequisites must be fulfilled before using Process Mining for Workday and Process Mining for Salesforce.

* You must have Process Mining for External Data (version 29.5.3) installed. For more information, see [Request Process Mining for external data](https://www.servicenow.com/docs/0qfJsJcYwkZn81nIfcvdCg "Request Process Mining for external data application to import external data and work with it within ServiceNow instance.").
* You must have Workday HR Spoke (version 3.0.2) installed (For Process Mining for Workday). For more information see, [Workday HR Spoke](https://www.servicenow.com/docs/access?context=workday-hr-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).
* You must have Salesforce Spoke (2.5.0) installed (For Process Mining for Salesforce). For more information, see [Salesforce Spoke](https://www.servicenow.com/docs/access?context=salesforce-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US).

For information on requesting access to Process Mining for Salesforce and Process Mining for Workday, see [Request Process Mining for Salesforce](https://www.servicenow.com/docs/dcNuFGxWMfmZGtPK0F~aTw "Request Process Mining for Salesforce to import the data and work with it within the ServiceNow instance.") and [Request Process Mining for Workday](https://www.servicenow.com/docs/zj8HXM0SbPZd~ewZ07pVsQ "Request Process Mining for Workday to import the data and work with it within the ServiceNow instance.") respectively.