---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Use

# Using ServiceNow Otto for Process Mining {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use ServiceNow Otto for Process Mining to run work notes analysis on a transition and generate highlights on improvement opportunities.
This section covers the following topics:
* **[Run work notes analysis](https://www.servicenow.com/docs/nBKuiF3XaSAAUYBtyoHtZA)**   
  Generate a work notes analysis on a transition.
* **[Generate highlights for improvement opportunities](https://www.servicenow.com/docs/WDl~9hcImTfodAQXX7zrKA)**   
  Generate highlights for the improvement opportunities to optimize your processes.
* **[Run intent and activity analysis](https://www.servicenow.com/docs/~9h6ZVBFI70RCpzUSx5oQQ)**   
  Generate a intent and activity analysis on a node.