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sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence

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    - australia

ft:locale :

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ft:publication_title :

    - Australia Platform Analytics

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---

# Working with work notes using AI

# Working with work notes using AI {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
To work effectively with work notes analysis using AI, you must activate the Work Notes Analysis skill and configure work notes analysis for the process table.

This section covers the following topics:
* **[Activate work notes analysis skill](https://www.servicenow.com/docs/d4zekQx2MKUDaLz1Szw8TQ)**   
  Activate the Work Notes Analysis skill to be able to use ServiceNow Otto for Process Mining to analyse work notes.
* **[Configuring work notes analysis in Process Mining](https://www.servicenow.com/docs/z~7Z2Oes8jaHZS9G4esi3A)**   
  Configure work notes analysis for a process table so that any project that is based on the process table has work notes analysis configured.