--- sourceDocument: Australia Platform Analytics sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence Release : - australia ft:locale : - en-US ft:publication_title : - Australia Platform Analytics ft:clusterId : - par bundleId : - par workflow : - Platform --- # Query Generation # Query Generation {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Query Generation Query Generation is a backend service used by ServiceNow Otto for Platform Analytics applications to convert plain language user questions into database queries. This enables users to interact with their data more intuitively, improving accessibility and efficiency in data analysis. Show full answer Show less ## Availability and Restrictions * Not all AI model providers or features are available for customers with in-country SKUs, in certain regulated data centers (FedRAMP, NSC DOD IL5, Australia IRAP-Protected), self-hosted environments, or other restricted setups. * Availability of AI products and skills varies by region and regulated markets, with some features currently unavailable in these areas. * ServiceNow regularly updates availability, so customers should monitor future release notes for changes. ## AI Limitations and Customer Responsibilities The application leverages AI and machine learning, which may not always provide fully accurate or appropriate results. Customers must: * Test and evaluate outputs carefully for accuracy and suitability. * Maintain human oversight and avoid relying solely on AI for critical decision-making. * Comply with ServiceNow's AI Acceptable Use Policy. This caution is especially important in sensitive areas such as healthcare, finance, legal, employment, security, or infrastructure. ## Data Processing and Collection * Data from customer instances is transmitted to a centralized ServiceNow environment, which may be in a different region or hosted by third-party cloud providers like Microsoft Azure, and handled according to ServiceNow's policies. * Inputs, outputs, and edits related to the application are collected to improve ServiceNow AI technologies and models. * Data from specific tables and indicators (e.g., Incident table) may be collected for analytics generation. * Customers can opt out of data collection at any time through the AI Opt-Out option. ## Next Steps for Customers * Enable and configure Query Generation to support desired facts tables in your environment. * Review and monitor AI product availability based on your region and compliance requirements. * Ensure appropriate testing and oversight mechanisms are in place before deploying AI-generated queries in critical workflows. * Manage data sharing preferences by utilizing the opt-out features if desired. Query Generation is a shared backend that ServiceNow Otto for Platform Analytics applications use to translate plain language user questions into database queries. ## Get started {#query-generation__query-gen-landing-get-started} |-|-|-| | [ExploreExplanation of what Query Generation is](https://www.servicenow.com/docs/kVGKxXerPiaseHgh~1HuUA "Query Generation is an AI-powered service that translates user questions into an executable query and returns the results. An executable query contains the data source, filter, aggregation, and visualization instructions that best answer the user's question. The results include a textual summary, a data visualization, and suggestions for follow-up.") | [ConfigureEnabling Query Generation and adding or removing support for specific facts tables](https://www.servicenow.com/docs/c4CGtFBkahnSeQC6EIS8pA "Select the tables that are subject to Query Generation.") | [ReferenceGuide to tables in Query Generation](https://www.servicenow.com/docs/Gb6eiwM1ynfQsdA1HpmpCw "A list of ServiceNow Otto applications that come with Query Generation and the tables, jobs, and logs included in Query Generation.") | [ ] {#query-generation__table_ihh_5k3_1gc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#query-generation__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#query-generation__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#query-generation__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#query-generation__ul_j3b_4vd_wcc} ## AI limitations {#query-generation__section_qlp_gnw_xbc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#query-generation__p_kv2_nfg_h1c} ## Data processing {#query-generation__section_rlp_gnw_xbc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#query-generation__p_lv2_nfg_h1c} ## Data collection {#query-generation__section_slp_gnw_xbc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information from tables and indicators that will be used to generate analytics. For example, information from the Incident table or the Number of open incidents indicator could be collected for requests for incident data visualizations. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).