---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# How users consent to tracking in Usage Insights

# How users consent to tracking in Usage Insights {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
An individual can select to opt in or opt out of Usage Insights advanced tracking at any time.

## Before you begin

Role required: user

## About this task

You can opt in or opt out of advanced tracking on a mobile device, in the Service Portal, or in the web-based UI. The selection to either opt in or opt out applies to all areas where Usage Insights advanced tracking takes place.

## Procedure

Access a platform to configure Usage Insights advanced tracking settings either via your mobile application, the Service Portal, or the web-based UI.

| Platform type | Action |
| Mobile application | 1. Tap More (![More icon.]()) in the navigation bar. 2. Tap Settings (![Setting icon.]()). 3. On the Settings page, tap the Analytics option. 4. Either enable the Enable Analytics button to opt in to advanced tracking, or turn off the Enable Analytics button to opt out of advanced tracking. {#user-exp-analytics-user-set__ol_hhq_bmv_hsb} |
| Web-based UI | 1. Navigate to AllUsage Tracking ConsentEnable/Disable Tracking. 2. Select or clear Enable Tracking to opt in to or opt out of advanced tracking. 3. Select Save. {#user-exp-analytics-user-set__ol_a2s_jmv_hsb} |
| Service Portal | 1. Select the User menu. 2. Select ProfileUser Preferences 3. On the User Preferences page, select Enable Analytics. {#user-exp-analytics-user-set__ol_nrl_kgw_qyb} |
|-|-|

{#user-exp-analytics-user-set__choicetable_nwq_zlv_hsb}

## What to do next

Read more about tracking options presented to you in the UI in [Tracking controls and data collection behavior](https://www.servicenow.com/docs/VNp0iUkaU0R0KN54avEXtA "Understand what happens when you opt out of the consent pop-up in the Usage Insights UI").
* **[View users' consent tracking selections](https://www.servicenow.com/docs/zzoVNuyDnMAZIoAWK0blEA)**   
  View and analyze details regarding users and their tracking selection preferences.
* **[Define texts for Notice and Explicit Opt-in messages](https://www.servicenow.com/docs/UEAeCrPfiSjOC3vtEw3PIQ)**   
  Administrators can edit the text that is displayed in the modal window when a user's location is assigned to a Notice or Explicit Opt-In consent policy.
* **[Configure link to your privacy policy](https://www.servicenow.com/docs/gdR8efAtmK3_ZFIIMNdb3Q)**   
  When Usage Insights is enabled, the ServiceNow Services Privacy Statement is linked by default. However, administrators can update the link to point to the organization privacy policy.

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