---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Usage Insights reference

# Usage Insights reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Roles and properties installed with Usage Insights.
* **[Roles installed with Usage Insights](https://www.servicenow.com/docs/E9P7Ig26V4WwM7EEG0blWA)**   
  Several roles are installed to distinguish the activities different users can perform within Usage Insights.
* **[Usage Insights related properties](https://www.servicenow.com/docs/_3SBNFQvuYcZKw6LGcUdGQ)**   
  Use system properties to configure Usage Insights in Platform Analytics, ServiceNow Mobile Platform, Service Portal, and the Conversational Analytics area of Virtual Agent.
* **[Duration calculations](https://www.servicenow.com/docs/vz3CTwFffZnK3TeR3Jc2EA)**   
  Durations in Usage Insights have specific calculations. Review these equations to understand the average duration per page and percentage time on site values.
* **[Domain separation in Usage Insights](https://www.servicenow.com/docs/hwKsH~662uflLmP9l5KjOQ)**   
  Domain separation is not supported for the Usage Insights application.