---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Viewing events analytics

# Viewing events analytics {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View user analytics event occurrences to help you analyze core steps within your
business processes.

## Before you begin

Role required: user

## About this task

Usage Insights automatically detects all screens, gestures, and user actions in your applications. You can view occurrences of user-triggered events including menu selection, button clicking, and
swiping.  

<br />

## Procedure

1. Navigate to AllPlatform AnalyticsUsage Insights.
2. Select the application for which you want to analyze events.
3. Select the search icon ![Search icon.]() and type the name of the event to filter in the Events list, or scroll to search the Events list.  
   To view events across all applications, select All Applications from the applications list and then select Events.
{#view-events__steps_bzn_zrf_vpb}
**Related tasks**   

* [Creating custom events](https://www.servicenow.com/docs/TDXCe_N81DRGhBCYDc6tPw "Instrument trackable click-action events of your choice directly in the UI with no coding necessary. Tag DOM elements in Service Portal, Next Experience, CoreUI applications. Or derive new custom events from existing active events.")

## User Analytics Events KPIs {#ariaid-title2}

These event KPIs are tracked for web and mobile platforms.
{#events-KPIs__table_kph_4pw_qjb__entry__2}

| KPI | Event logs when: |
|-|-|
| App Launch External | User launches application from a notification or deep link. |
| User Login | User successfully logs in. |
| Open App/ALP | User taps ALP/screen. |
| Open Applet | User opens an applet. |
| Voice Search Tapped | User taps the Microphone icon. |
| Contact Support Tapped | User taps the Contact Support icon. |
| Field Action | User taps a button, such as Call or Email. |
| Search Start | Search action starts. |
| Search Complete | Search action completes. This time is recorded in milliseconds. |
[Table 1. Events KPIs]

{#events-KPIs__table_kph_4pw_qjb}

*[\>]: and then