---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Viewing session analytics

# Viewing session analytics {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Viewing session analytics

The Usage Insights Sessions page within the Data Foundation module allows ServiceNow customers to analyze application usage by viewing detailed session data.
This feature helps you monitor user interactions, session durations, and specific user activities in your applications, enabling informed decisions based on user behavior.
Show full answer Show less  

## Key Features

* **Sessions List:** Displays filterable application sessions with key details such as session date, duration (up to 4 hours tracked), user ID, device, location, pages visited, and events performed.
* **User Identification:** Users are represented by an automatically generated User ID and a hashed User ID using SHA-256 to protect privacy. Anonymous users (not logged in) are clearly marked.
* **Filtering:** Default filters include date range, user type, and country. Additional filters (Locale, Department, Role, Group, Manager) can be added using a logical AND operator to refine session data for precise analysis.
* **Session Breakdown Analysis:** Group sessions by attributes like country, state, device type, or hourly usage to understand usage patterns. The former Geographic Analytics visualization has been replaced with this more versatile Analysis Breakdown.
* **Session and User Session Records:** Drill down into specific sessions or user sessions to view detailed statistics and event timelines for more granular insights.
* **Page Properties Analytics:** Enrich page metadata with attributes such as page name, owning team, language, or category. This enables segmentation of usage data based on meaningful organizational attributes rather than just page identifiers.

## Key Outcomes

By leveraging session analytics, ServiceNow customers can:

* Gain a clear understanding of how users interact with their applications across different devices, locations, and times.
* Identify user behavior patterns and performance issues through detailed session and event timelines.
* Protect user privacy by utilizing hashed user identifiers while still tracking session activity effectively.
* Refine usage insights through robust filtering options to target specific user segments or organizational units.
* Segment usage data in meaningful ways by applying enriched page properties, facilitating better decision-making aligned with organizational structures.  
The Usage Insights Sessions page in the Data Foundation module lists filterable application sessions you can drill down into for more detailed insights. Refine the sessions list to focus on data such as
selected screens or events for your application.

To view the Sessions overview, navigate to Platform AnalyticsUsage Insights, select an application, and then select the Data FoundationSessions module. Select a User ID in the Sessions list to view that user's sessions.  
{#viewing-sessions__table_pxy_nzp_vjb__entry__2}

| Field | Description |
|-|-|
| Date | Date the session occurred. |
| Duration | Length of time the session lasted. * Note: Usage Insights tracks a maximum session length of four (4) hours. * Note: On the legacy dashboard, session start times were based on the server clock, which applied uniformly. After the replatforming, session start times are based on the client clock, which can differ slightly between users (for example, due to local time settings or sync delays). This can cause a minor variation, typically less than 2%, in total session counts. {#viewing-sessions__ul_zrm_pjt_5hc} |
| User ID | Automatically generated number assigned to each unique user of an application version. Can be used instead of an internal User ID. Select the User ID to view the user's sessions and Activity timeline. |
| Hashed User ID | Generated hashed `sys_id` value for each user. Actual user IDs are not displayed; instead they are automatically hashed via the SHA-256 hash function. Note: Users not logged into the portal are displayed as "Anonymous". |
| Device | Specific device the user session occurred on. |
| Session ID | Unique session number for the user. A new, consecutive session number is tracked for the user each time they start a session. |
| Location | Location the user accessed the application from. |
| Pages | Number of screens visited or pages viewed during the session by the user. |
| Events | Number of actions the user performed during the session. |
[Table 1. Sessions list]

{#viewing-sessions__table_pxy_nzp_vjb}

## Filter options {#viewing-sessions__section_ykr_t4w_jdc}

You can filter a Users list by date range, user type, and country by default. Using the Add filter option, you can filter on Locale, Department, Role, Group, and Manager.  
Note:  
The Add filter options use a logical AND operator, meaning that the results must meet both the criteria in the default filters AND the criteria in the additional filters to be included in the visualizations.

## Session breakdown analysis {#viewing-sessions__section_q3s_fnx_4hc}

You can view a breakdown analysis of sessions by grouping them according to country, state, device type, hourly usage, and so on. The Geographic Analytics visualization, which was available until the Xanadu release, has been replaced by this Analysis Breakdown.
* **[Session Details record](https://www.servicenow.com/docs/uPlU6Z4sVs~Hc3dSur7p~A)**   
  View statistics and timeline details for a specific user session.
* **[User sessions record](https://www.servicenow.com/docs/cwZVN~2lOm_fkk8z1mLfRg)**   
  View overall session statistics for a user, and event timeline details for a user's specific sessions.
* **[Page properties analytics](https://www.servicenow.com/docs/2~BQdk9AISA~mIKPkYqEXQ)**   
  Page properties are metadata attributes that describe a page, such as the page name, owning team, language, or category. By enriching pages with properties, you can segment usage data by attributes that are meaningful to your organization instead of by page identifier alone.

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