---
sourceDocument: Australia Platform Analytics
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/now-intelligence

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Platform Analytics

ft:clusterId :

    - par

bundleId :

    - par

workflow :

    - Platform


---

# Use

# Using KPI Signals {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
When a responsible user receives a signal notification, they either dismiss the signal or reset the baseline.

## Overview of responses to KPI Signals notification {#using-kpi-signals__cf-using-parent-workflow}

A responsible user evaluates the KPI Signals notification. If they determine that the underlying issue is a temporary problem, they fix the problem if appropriate and dismiss the signal. If they determine that the notification is due to a long-term
change in the behavior of the underlying business process, they update the baseline that is used to generate a signal.

If it is later determined that it was a mistake to dismiss the signal or update the baseline, a responsible user can undo the action.
Figure 1. Responses to a KPI Signals notification

1. Receive a notification from KPI Signals that an indicator should be examined.
2. Decide whether the signal is showing a temporary change, possibly due to a problem that can be corrected, or the signal is showing a long-term change in process behavior.
3. If the change is temporary, address the underlying problem, if appropriate, then dismisses the signal.
4. If the change is long-term, reset the baseline for generating the signal appropriately.
5. If the decision turns out to be incorrect, undo it.
{#using-kpi-signals__cf-using-parent-steps-ol}

## Other use topics {#using-kpi-signals__section_tds_xrb_rcc}

* **[Reset baseline or dismiss signal](https://www.servicenow.com/docs/MY4RH4mThiKvfqtjWvOViQ)**   
  When you get a signal that abnormal variation has occurred, either dismiss the signal or recalculate the parameters.
* **[Revert baseline reset or signal dismissal](https://www.servicenow.com/docs/QolxDk1q4KrINTm3~etxhA)**   
  Review previous decisions to reset the KPI Signals baseline or dismiss a signal. Revert the decision if necessary.

**Related concepts**   

* [Exploring KPI Signals](https://www.servicenow.com/docs/oqjFWQdrub2iRT4eMyMpQg "KPI Signals notifies you when the behavior of a process changes significantly. This feature applies standard statistical Process Behavior Charts to Performance Analytics indicators.")
* [Configuring KPI Signals for an indicator](https://www.servicenow.com/docs/j3rOs58kyQe74bqI7u_Fyw "Activate KPI Signals for an indicator and set up signal detection and notifications. Assign responsibility for receiving and handling KPI Signals notifications for an indicator.")
* [KPI Signals roles](https://www.servicenow.com/docs/N3Wda26GhKN_HiYleCUTCQ "The following roles apply to KPI Signals")