---
sourceDocument: Australia Operational Technology Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/operational-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# OT Manager Foundation

# Operational Technology (OT) Manager Foundation {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Operational Technology (OT) Manager Foundation

The Operational Technology (OT) Manager Foundation is designed to help ServiceNow customers streamline processes within the Industrial Workspace by managing OT device data effectively.
This foundational application supports integration with AI capabilities to enhance operational insights and productivity.
Show full answer Show less  

## Key Features

* **AI Integration:** Starting with the Australia release, Now Assist for OT Manager is being phased out and replaced by the ServiceNow AI Platform, which offers a new AI experience with three licensing tiers---Foundation, Advanced, and Prime---tailored to different levels of AI capability and autonomy.
* **AI Capabilities:** The platform includes generative AI skills and agentic workflows that enable automated and intelligent process improvements within OT management.
* **Licensing and Access:** Access to specific AI features depends on your ServiceNow product tier and licensing. Some AI models and features may be restricted based on geographic location, regulatory environments, or data center compliance requirements.
* **Data Handling:** The application requires transferring data from customer instances to centralized ServiceNow environments, possibly across different regions and third-party cloud providers, following strict internal policies to ensure compliance and security.

## Important Considerations

* **AI Limitations:** AI-generated insights are based on pattern recognition and may not always be accurate or complete. Customers must evaluate outputs carefully, maintain human oversight, and avoid relying solely on AI for critical decisions, especially in sensitive sectors like healthcare, finance, or security.
* **Data Collection and Privacy:** ServiceNow collects application inputs and outputs to improve AI technologies but allows customers to opt out of data collection. This ensures transparency and control over data usage.
* **Compliance and Regional Restrictions:** Certain AI features are unavailable in regulated markets or specific compliance environments such as FedRAMP or IRAP-Protected data centers. Customers should verify feature availability relative to their deployment region and compliance requirements.

## Next Steps for Customers

To leverage OT Manager Foundation effectively, review your licensing tier to understand your AI feature access, monitor updates on AI model availability, and implement human oversight when using AI outputs. Consider data privacy policies and opt-out options as appropriate for your organizational policies.  
Use the Operational Technology (OT) Manager Foundation to help streamline processes in the Industrial Workspace related to your OT device data.

## Get started {#now-assist-for-otm-landing__section_hht_hgl_5yb}

Note:  
Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

## Get started with AI {#now-assist-for-otm-landing__cf-app-landing-get-started}

Starting with the Australia release, Now Assist for Operational Technology Manager (OTM) is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported.
For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.  
The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:

* Foundation: AI basics to deliver insights
* Advanced: AI to boost productivity across relevant use cases
* Prime: Act autonomously with all AI assets, and create your own

{#now-assist-for-otm-landing__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

For more information about AI capabilities in Operational Technology Manager, see [OT Manager Foundation](https://www.servicenow.com/docs/avdrqvx6DBmwmfjnh21IBg "The Operational Technology (OT) Manager Foundation plugin uses generative AI to help streamline processes in the Industrial Workspace related to your OT device data. You can search for OT devices with the OT Configuration Management Database (CMDB) search feature and use an agentic workflow to automate the OT device import process.").  
For information about AI assets that are available on the ServiceNow AI Platform, see the following topics:

* [Generative AI skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
* [Agentic workflows](https://www.servicenow.com/docs/access?context=sn-aia-use-cases-list&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US)
{#now-assist-for-otm-landing__ul_osh_bmt_43c}  
Important:  
* Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-otm-landing__na-in-country-notice}
* Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-otm-landing__na-restricted-envs-notice}
* Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-otm-landing__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#now-assist-for-otm-landing__ul_j3b_4vd_wcc}

## AI limitations {#now-assist-for-otm-landing__section_eyl_r5c_mbc}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-for-otm-landing__p_kv2_nfg_h1c}

## Data processing {#now-assist-for-otm-landing__section_fyl_r5c_mbc}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-otm-landing__p_lv2_nfg_h1c}

## Data collection {#now-assist-for-otm-landing__id_qcq_4gn_xyb}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#now-assist-for-otm-landing__p_jv2_nfg_h1c}

For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#now-assist-for-otm-landing__p_pv2_nfg_h1d}