--- sourceDocument: Australia Operational Technology Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/operational-technology Release : - australia ft:locale : - en-US ft:publication_title : - Australia Operational Technology Management ft:clusterId : - optm bundleId : - optm workflow : - Technology --- # OT Manager Foundation # Operational Technology (OT) Manager Foundation {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Operational Technology (OT) Manager Foundation The Operational Technology (OT) Manager Foundation plugin leverages generative AI to enhance Industrial Workspace processes related to OT device data management. It enables ServiceNow customers to efficiently search and manage OT devices using the OT Configuration Management Database (CMDB) and automate device import workflows. Show full answer Show less ## Key Features * **OT CMDB Search:** Allows users to search for OT configuration item (CI) and device information within the OT CMDB, facilitating quick access to critical OT asset data. * **Agentic Workflow for Device Import:** Automates the import and validation process of OT device data into the OT CMDB, streamlining data integration and reducing manual efforts. Note that access to these features, generative AI skills, and agentic workflows depends on your ServiceNow license tier. ## Availability and Compliance Considerations * Some AI model providers and features may not be available in certain regions, data center environments (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected), or for self-hosted customers. * ServiceNow regularly updates model provider availability; customers should monitor release notes and knowledge base articles for changes. * AI products and skills are restricted in regulated markets; compliance details are provided through official ServiceNow resources. ## AI Use and Limitations This application uses AI and machine learning to generate predictions based on data patterns. While powerful, outputs may not always be fully accurate or appropriate. Customers should: * Thoroughly test and evaluate AI output for their specific use cases. * Apply human oversight to prevent reliance solely on AI-generated results, especially in high-impact domains such as healthcare, finance, and security. * Adhere to ServiceNow's AI Acceptable Use Policy. ## Data Processing and Privacy * Data from customer instances is transferred to centralized ServiceNow environments or third-party cloud providers like Microsoft Azure, managed under ServiceNow's compliance policies. * ServiceNow collects inputs, outputs, and edits from AI interactions to improve its technologies but provides customers the option to opt out of data collection. ## Support Resources * Customers can access the ServiceNow Community for AI and Intelligence discussions. * Known Error Portal offers troubleshooting articles. * Customer Service and Support is available for direct assistance. The Operational Technology (OT) Manager Foundation plugin uses generative AI to help streamline processes in the Industrial Workspace related to your OT device data. You can search for OT devices with the OT Configuration Management Database (CMDB) search feature and use an agentic workflow to automate the OT device import process. ## OT Manager Foundation overview {#exploring-now-assist-for-otm__section_nt4_nvb_2gc} With generative AI skills and agentic workflows, you can use the following features of the OT Manager Foundation: * An OT CMDB search feature that enables you to search for OT configuration item (CI) information and OT device information. * An OTM agentic workflow that automates the import and validation of your OT device data into the OT CMDB. {#exploring-now-assist-for-otm__ul_n5x_pvb_2gc} Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## Availability notices {#exploring-now-assist-for-otm__section_ejc_pky_vjc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#exploring-now-assist-for-otm__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#exploring-now-assist-for-otm__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#exploring-now-assist-for-otm__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#exploring-now-assist-for-otm__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#exploring-now-assist-for-otm__section_djk_gjy_vjc} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#exploring-now-assist-for-otm__ul_ejk_gjy_vjc} ## AI limitations {#exploring-now-assist-for-otm__section_xdk_gjy_vjc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#exploring-now-assist-for-otm__p_kv2_nfg_h1c} ## Data processing {#exploring-now-assist-for-otm__section_pbk_gjy_vjc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#exploring-now-assist-for-otm__p_lv2_nfg_h1c} ## Data collection {#exploring-now-assist-for-otm__section_kh3_2ly_vjc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).