--- sourceDocument: Australia Operational Technology Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/operational-technology Release : - australia ft:locale : - en-US ft:publication_title : - Australia Operational Technology Management ft:clusterId : - optm bundleId : - optm workflow : - Technology --- # OTM Licensing dashboard # OTM Licensing dashboard {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of OTM Licensing dashboard The OTM Licensing dashboard, part of the ITOM Licensing application version 4.0, enables ServiceNow customers to monitor resource consumption and subscription status for their OTM applications. It provides detailed visual reports on daily usage counts and average subscription unit utilization over a 90-day period, helping organizations manage license compliance effectively. The dashboard is accessible via ServiceNow Store and requires the admin role on the ServiceNow AI Platform. Show full answer Show less ## Access and Navigation Users with the admin role can open the dashboard by navigating to **All \> OTM License \> OTM Licensing Dashboard** within their ServiceNow instance. This interface offers visibility into resource usage and licensing status for multiple OTM products. ## Key Features * **Dedicated Reports per OTM Application:** Visualizes daily raw resource counts and subscription unit consumption. * **Resource Counts:** Displays detected resources before deduplication or normalization, including configuration items (CIs) managed by SG-OT Excel, covering resources scanned within and beyond 90 days. * **Subscription Unit Metrics:** Shows subscription units consumed per licensable category over the last 120 days, with average consumption calculated over 90 days based on defined SU ratios (e.g., 1 server = 1 SU, 3 PaaS resources = 1 SU). * **Interactive Data Visualization:** Hovering over bars reveals detailed tables with absolute resource counts and relative shares by CI category, offering granular insights into license usage. * **Version Tracking:** Displays the OTM Licensing version in use daily, assisting in understanding usage spikes related to updates. ## Practical Use Cases The dashboard assists administrators in: * Validating resource usage across various OTM products. * Identifying cases where subscription usage exceeds purchased units, enabling proactive license management. * Understanding the composition and distribution of configuration items contributing to license consumption. ## Why It Matters By providing a comprehensive and interactive view of license utilization, the OTM Licensing dashboard helps ServiceNow customers maintain compliance with subscription terms, optimize resource allocation, and anticipate licensing needs based on usage trends. Use the OTM Licensing dashboard to assess resource consumption and status in relation to your acquired subscriptions. The dashboard provides dedicated reports for each OTM application, providing visual representations of daily usage counts and the average utilization of subscription units over a 90-day period. The OTM Licensing dashboard is an integral component of ITOM Licensing application version 4.0, accessible at ServiceNow Store. ## Request apps on the Store Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#otm-licensing-dashboard__inline-send-to-store} ## Required ServiceNow AI Platform roles {#otm-licensing-dashboard__section_ccd_5vt_yrb} admin ## Access the Assessment dashboard {#otm-licensing-dashboard__section_ecd_5vt_yrb} To open the dashboard for OTM, navigate to AllOTM LicenseOTM Licensing Dashboard. Figure 1. OTM Licensing dashboard - Visibility Figure 2. OTM Licensing dashboard - Foundation ## Use cases {#otm-licensing-dashboard__section_fcd_5vt_yrb} For examples of how different people in your organization would use this dashboard, see these use cases.{#otm-licensing-dashboard__table_gcd_5vt_yrb__entry__2} | User | Dashboard use | |-|-| | admin | Validate the resource usage for different OTM products. Report the cases where the organization exceeded the number of purchased subscription units for specific resources. | [ ] {#otm-licensing-dashboard__table_gcd_5vt_yrb} Note: ServiceNow applications refer to devices and applications that comprise an application service as configuration items (CIs). ## Data visualization {#otm-licensing-dashboard__section_kcd_5vt_yrb} The dashboard includes the following visualization: {#otm-licensing-dashboard__table_lcd_5vt_yrb__entry__3} | Title | Source table | Description | |-|-|-| | OTM Visibility Usage and OTM Foundation Usage | ITOM Licensing CI Counts \[itom_lu_ci_counts\] and UsageAnalytics Counts for Tables \[usageanalytics_count\] | The first area displays the daily raw resource counts, which means all the detected resources before deduplication, normalization, and reconciliation required to sort them into specific CIs. Note: CIs managed by SG-OT Excel are counted and listed for license consumption with last_scan dates more recent than, equal to, and older than 90 days ago. Hover over the bars to see the table of resource types. Each type is shown with an absolute number of resources and a share it takes among others. The second area displays bars that represent Subscription units counts for different licensable categories for the last 120 days per OT application. The dashboard also displays the brown line that represents the UsageAnalytics counts for table. This count is based on average consumption of subscription units for the last 90 days using SU ratios where one server, three PaaS resources, three containers, or one unresolved monitored object equal 1 SU. Hover over the vertical bar in the Subscription units area for the desired day to open the Available CIs list. The table shows each CI category included in the daily CI count, along with an absolute number of resources and a share it takes among others. The third area shows which version of the OTM Licensing is used on the instance every day. It helps explaining spikes in count every time the new version is installed. | [ ] {#otm-licensing-dashboard__table_lcd_5vt_yrb} *[\>]: and then