---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Renew

# Renew {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Renew customer contracts, contract lines, and entitlements.

Renewing a customer contract, contract line, or entitlement initiates the configured renewal workflow and generates a new renewal record as applicable. The workflow carries forward relevant terms, pricing, and relationships to ensure
continuity. Renewal maintains life cycle history while enabling ongoing service and billing processes.