---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Activity Management reference

# Activity Management reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about the Activity Management application.
* **[Components installed with CRM Touchpoints](https://www.servicenow.com/docs/YcL7aa5Z53mJLU6o1YzTIA)**   
  Several types of components are installed with activation of the CRM Touchpoints plugin, including tables and user roles.
* **[Create new CRM touchpoint form](https://www.servicenow.com/docs/gUEpO9oX1e87CRu45eIiMQ)**   
  Field descriptions for the Create New CRM Touchpoint form.
* **[Create new meeting form](https://www.servicenow.com/docs/tQRk~qpzNkeEJ0ZsY9J1Hw)**   
  Field descriptions for editing or reviewing details on the Create New Meeting form for CRM Touchpoints.
* **[Create new callback form](https://www.servicenow.com/docs/Sj5PuBqfOo7aWW~az9E5~w)**   
  Field descriptions for the Create New Callback form for CRM Touchpoints.
* **[Components installed with the CRM Outlook Add-in](https://www.servicenow.com/docs/coe_Vk8zVIVOkK~Kms8XJQ)**   
  User roles are installed with activation of the CRM Outlook Add-in plugin.
* **[Lead form in the ServiceNow CRM for Outlook add-in](https://www.servicenow.com/docs/P3l6oW7BUOubgHzX3JUmcg)**   
  Field descriptions for creating or viewing a lead record from the ServiceNow CRM for Outlook add-in.
* **[Account form in the ServiceNow CRM for Outlook add-in](https://www.servicenow.com/docs/NEQcgd6mu16qZ1LyOpc9uQ)**   
  Field descriptions for viewing or editing an account record from the ServiceNow CRM for Outlook add-in.
* **[Contact form in the ServiceNow CRM for Outlook add-in](https://www.servicenow.com/docs/oFWcYsSlGhscQEB97QKvHg)**   
  Field descriptions for creating a contact record from the ServiceNow CRM for Outlook add-in.
* **[Opportunity form in the ServiceNow CRM for Outlook add-in](https://www.servicenow.com/docs/SSvJ3I9VX937lOhRFWBIfw)**   
  Field descriptions for viewing or editing an opportunity record from the ServiceNow CRM for Outlook add-in.
* **[Staged Email table](https://www.servicenow.com/docs/k1Vqzv3d5~4FOXi5xvxDiw)**   
  Field descriptions for viewing email records linked to CRM entities in the Staged Email \[sys_email_staging\] table.