---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Add a header discount

# Add a header discount to an order {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Apply a percentage-based discount to an order. You can apply it to the entire order or specific line item types. The order line items automatically inherit the designated discount percentage as a manual adjustment on the
order line level.

## Before you begin

Role required: sn_ind_tmt_orm.order_agent

## About this task

You can only add discounts to a quote while the quote is being crafted. Once the quote is approved or closed, discounts are no longer available.

## Procedure

1. Navigate to  WorkspacesCSM/FSM Configurable Workspace .
2. Select the List icon .
3. Navigate to Customer OrdersAll.
4. Select your order.
5. Select the More Actions icon ![]() and select Apply header discount.
6. In the Order header discount window, select how to apply the discount:
   * Apply discount to all order lines: Apply discounts for the entire order, including all order lines.
   * Retain existing line-level manual adjustments and discount remaining lines: Apply discounts to all the order line items except those with manual price adjustments.
   {#add-header-discount-to-an-order__choices_arc_wh1_tgc}
7. In the Order header discount % field, enter the discount percentage.  
   Note:  
   You can't enter a negative percentage or a percentage higher than 100%.
8. Select Apply.

## What to do next

[Review and submit a product or service order in Order Management](https://www.servicenow.com/docs/tyNa9eiBHXc9AvgwEbGxRA "Review all the order line items as the next step in the process to create a product order. Edit the order details as needed before submitting it for fulfillment approval.")
**Related concepts**   

* [Configuring Order Management](https://www.servicenow.com/docs/V6Ob32wjiBt1xlYB2mvA_w "Learn how to configure the features and components that you need for customer and service order processing, depending on whether you are a provider or an enterprise customer.")
* [Order management](https://www.servicenow.com/docs/vgi5tPqIPm5dEdM156nN3Q "The Order Management application streamlines the order life cycle from capture to fulfillment. It automates decomposition, enrichment, and orchestration workflows, empowering users to accelerate delivery, reduce fallouts, and manage complex orders efficiently through a unified workspace and customer portal.")

*[\>]: and then