---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Add managers

# Add managers to a territory {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Managers get access to a territory to manage members of the assigned territory and its child territories.

## Before you begin

Role required: sales territory admin

## Procedure

1. Navigate to AllSales Territory ManagementTerritory.
2. From the territories list, open the territory where you want to add managers.
3. In the related list for the Territory Managers, select New.
4. On the form, fill in the fields.  
   {#add-managers-som__table_y5c_t5d_dhc__entry__2}

   | Fields | Description |
   |-|-|
   | Territory | Name of the territory. |
   | Manager | Name of the manager. Note: The added user must have Sales Territory Manager role to access the territory hierarchy. |
   | From | Manage territory from the selected date. |
   | Manager Type | Select the type either Territory manager or Resource manager. |
   | Primary | Option to indicate whether the manager is primarily dedicated for all activities in the territory. |
   | To | Manage territory until the selected date. |
   [Table 1. Territory Manager form]

   {#add-managers-som__table_y5c_t5d_dhc}
5. Select Submit.  
   The territory manager is added to the territory and can manage the territory members of the territory and child territories.

## Result

The manager appears in the Territory Managers related list when you open the territory.
**Related concepts**   

* [Using Sales Territory Management​](https://www.servicenow.com/docs/~RXwOYqde40bD1Y0V8GoPA "Sales Territory Management​ is a strategic framework for organizing and managing CRM entities such as Accounts, Consumers, Leads, and Opportunities. To assign territories, you can run Run Assignment to automatically distribute CRM entities, or manually update the primary territory.")
* [Sales Territory Management​](https://www.servicenow.com/docs/6qn18RTk50PL5QvYs_r4Aw "Sales territory management enables you to structure and optimize the sales efforts of your organization based on territories. It focuses on dividing CRM entities, such as accounts, leads, opportunities, and consumers, into manageable segments (geographical, product, or industry-based) to promote efficient coverage and accountability.")

*[\>]: and then