---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Caching in Product Catalog Management

# Caching in Product Catalog Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Product Catalog Management application uses caching to improve user interface performance when agents access product catalogs and product offerings through the product configurator.
The product offering catalog and configurable product offerings have hierarchical structures that require frequent database retrieval when they're used. To improve performance, these hierarchical structures
are cached when you publish these features.

As a product catalog admin or manager, when you make the following changes to a published product offering or product offering catalog, you must update the associated cache so that
you can immediately see the changes just made:

* Unit of Measure (UOM) in product offerings -- Although product offerings cannot be changed after you publish them, you can change the default Unit of Measure. After updating the UOM, you must update the product offering cache.
* Product offering catalog changes -- If you change the hierarchies for catalog to category or category to sub-category hierarchies, you must update the product offering catalog cache.

{#caching-prod-catalog-mgmt__ul_hwx_c4l_p1c}For details on regenerating these caches, see [Update a cache in Product Catalog Management](https://www.servicenow.com/docs/jS~L02AOyMncJ5t0RAYnAA "Regenerate the cache associated with product offerings or product offering catalogs after changing the Unit of Measure in a product offering or category-related hierarchies in a product offering catalog.").
**Related concepts**   

* [Using product catalogs](https://www.servicenow.com/docs/zrKc~q2gpoLSyf3tuVZMGA "The product catalog provides a visual display of the available product offerings that can be added to a Sales Customer Relationship Management transaction, such as an opportunity, quote, or order. Use the catalog interface to add simple products and complex products that can be further customized.")
* [Product Catalog Management](https://www.servicenow.com/docs/jMd8j_ik0Z3CBtkQHcnmoQ "Product Catalog Management enables your organization to manage your product offerings by grouping them into catalogs and categories, which streamlines the ordering process and helps manage leads, opportunities, quotes, and orders in Sales Customer Relationship Management.")