---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configuring product catalog visibility on the Business Portal

# Configuring product catalog visibility on the Business Portal {#ariaid-title1}

Release version: Australia  
Updated March 17, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Only authorized customers can view the product catalog on the Business Portal by default. After setting up your product catalog and pricing, use the CustomerPortalCatalogAccessUtil script include to extend catalog visibility to
additional users.

When customers access the Business Portal, the product catalog is visible by default to users who have the sn_customerservice.customer role and are registered in the ServiceNow CRM software. This default visibility is controlled by the CustomerPortalCatalogAccessUtil script.  
To grant product catalog visibility to other users, use the CustomerPortalCatalogAccessUtil script to extend access to those users.

1. Navigate to AllActivity SubscriptionsAdministrationScript Includes.
2. In the Name column, search for CustomerPortalCatalogAccessUtil.
{#catalog-visibility-business-portal__ol_ebp_gh1_hkc}

You must also set up your product catalog and configure pricing to help ensure that the correct products and prices are available to customers on the portal. For more information, see [Configuring product offerings and catalogs](https://www.servicenow.com/docs/Ronhh5woxk4yOIIcn~aQ8g "Create product offerings and the associated product catalogs that can be used by Sales Customer Relationship Management agents for pre-sales activities, order capture, and post-sales engagement.") and [Configuring product pricing](https://www.servicenow.com/docs/n_dA8F0oZQ3qveH6A75VjA "Use the Pricing Management application to create the price lists and price list lines, define pricing adjustments, and manage other features that control pricing for product offerings. Product pricing is used by your sales and order agents when creating opportunities, quotes, and sales orders in Sales Customer Relationship Management.").
**Related concepts**   

* [Customer self-service for Sales Customer Relationship Management](https://www.servicenow.com/docs/_avtBSL~f0I_Ir43hhMujA "Support your business-to-business (B2B) customers by enabling self-service capabilities through the Business Portal to create and manage orders, invoices, and requests for quotes.")
* [Using Business Portal for self-service workflows in Sales CRM](https://www.servicenow.com/docs/oJVXk1BZMCi1Jk_1zL0iBw "Business-to-business (B2B) customers can use the Business Portal to browse product catalogs, create orders, create and view order cases, manage invoice and invoice cases, and request for quotes.")

*[\>]: and then