---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Components installed with Product Catalog Management

# Components installed with Product Catalog Management {#ariaid-title1}

Release version: Australia  
Updated April 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Several types of components are installed with activation of the Product Catalog Management plugin, including tables and user roles.

## Roles installed {#components-installed-catalog-mgmt__section_roles_pcm}

{#components-installed-catalog-mgmt__table_roles_pcm__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Characteristics viewer \[sn_prd_pm.characteristics_viewer\] | Reads characteristics and characteristic values. | None |
| Characteristics writer \[sn_prd_pm.characteristics_writer\] | Granular role for creating characteristics and characteristic values. | sn_prd_pm.characteristics_viewer |
| External product viewer \[sn_prd_pm.external_product_viewer\] | Reads Product Specification Name and Product Offering Name at the field level. | sn_prd_pm.characteristics_viewer |
| Product catalog admin \[sn_prd_pm.product_catalog_admin\] | Creates, reads, and updates products, resources, services, product, service, and resource categories, characteristics, and characteristic options. Exports and imports catalog entities and set up any catalog-related system properties. | * sn_prd_pm.characteristics_writer * sn_prd_pm.product_catalog_manager * import_admin * sn_gd_core.decision_tree_author * sn_gd_guidance.guidance_manager * decision_table_admin * cmdb_read * sn_export_entities.export_user * ais_admin * category_manager |
| Product catalog manager \[sn_prd_pm.product_catalog_manager\] | Creates, reads, and updates product specifications, resource specifications, and service specifications. | * sn_tmt_core.inbound_queue_read * decision_table_admin * sn_prd_pm.product_catalog_viewer * model_manager * sn_configrule_mgt.rule_writer * sn_customerservice.customer_data_viewer * sn_csm_ctxrul_mgt.rule_matrix_writer |
| Product catalog viewer \[sn_prd_pm.product_catalog_viewer\] | Views products, resources, services, product, service, and resource categories, characteristics, and characteristic options. | * canvas_user * decision_table_reader * sn_prd_pm.product_model_characteristic_viewer * sn_gd_core.decision_tree_user * sn_prd_pm.characteristics_viewer |
| Product model characteristic granular viewer \[sn_prd_pm.product_model_characteristic_granular_viewer\] | Views records in the Product Model Characteristics table where the product model's Customer Visible field is true. | None |
| Product model characteristic viewer \[sn_prd_pm.product_model_characteristic_viewer\] | Granular role for viewing records in the Product Model Characteristics table. | None |
[ ]

{#components-installed-catalog-mgmt__table_roles_pcm}

## Tables installed {#components-installed-catalog-mgmt__section_tables_pcm}

{#components-installed-catalog-mgmt__table_tables_pcm__entry__2}

| Table | Description |
|-|-|
| Catalog Category \[sn_prd_pm_catalog_category_relationship\] | Stores relationships between catalogs and categories. |
| Category To Category Relationship \[sn_prd_pm_category_category_relationship\] | Stores relationships between categories. |
| Characteristic \[sn_prd_pm_characteristic\] | Stores characteristic records. |
| Characteristic Option \[sn_prd_pm_characteristic_option\] | Stores the options available for a characteristic. |
| Quantity Mapping \[sn_prd_pm_characteristic_option_quantity_mapping\] | Stores quantity mapping records for characteristic options. |
| Characteristic Relationship \[sn_prd_pm_characteristic_relationship\] | Stores relationships between characteristics. |
| Characteristic Group \[sn_prd_pm_configuration\] | Stores characteristic group records. |
| Distribution Channel \[sn_prd_pm_distribution_channel\] | Stores distribution channel records. |
| Needs Template \[sn_prd_pm_needs_template\] | Stores needs template records. |
| Needs Template Relationship \[sn_prd_pm_needs_template_relationship\] | Stores relationship records for needs templates. |
| Product Price \[sn_prd_pm_pricing\] | Stores pricing records for products. |
| Product Characteristics \[sn_prd_pm_product_characteristics\] | Stores characteristics associated with a product. |
| Product Model Characteristic \[sn_prd_pm_product_model_characteristic\] | Stores characteristics associated with a product model. |
| Product Offering \[sn_prd_pm_product_offering\] | Stores product offering records. |
| Product Offering Catalog \[sn_prd_pm_product_offering_catalog\] | Stores catalog records for product offerings. |
| Product Offering Category \[sn_prd_pm_product_offering_category\] | Stores category records for product offerings. |
| Product Offering Category Relationship \[sn_prd_pm_product_offering_category_relationship\] | Stores relationships between product offering categories. |
| Product Offering Characteristic \[sn_prd_pm_product_offering_characteristic\] | Stores characteristics associated with a product offering. |
| Product Offering Family \[sn_prd_pm_product_offering_family\] | Stores product offering family records. |
| Needs Based Offering Recommendation \[sn_prd_pm_product_offering_recommendation\] | Stores recommendation records for product offerings based on customer needs. |
| Product Offering Relationship \[sn_prd_pm_product_offering_relationship\] | Stores relationships between product offerings. |
| Product Offering Relationship Characteristic \[sn_prd_pm_product_offering_relationship_characteristic\] | Stores characteristics for product offering relationships. |
| Product Offering Relationship Group \[sn_prd_pm_product_offering_relationship_group\] | Stores group records for product offering relationships. |
| Unit of Measure \[sn_prd_pm_product_offering_uom\] | Stores unit of measure records for product offerings. |
| Product Specification \[sn_prd_pm_product_specification\] | Stores product specification records. |
| Resource Specification \[sn_prd_pm_resource_specification\] | Stores resource specification records. |
| Service Specification \[sn_prd_pm_service_specification\] | Stores service specification records. |
| Specification \[sn_prd_pm_specification\] | Stores specification records. |
| Specification Category \[sn_prd_pm_specification_category\] | Stores category records for specifications. |
| Specification Product Instance Mapping \[sn_prd_pm_specification_char_product_instance_mapping\] | Stores mapping records between specification characteristics and product instances. |
| Specification Characteristic \[sn_prd_pm_specification_characteristic\] | Stores characteristic records for specifications. |
| Specification Relationship \[sn_prd_pm_specification_relationship\] | Stores relationship records between specifications. |
| Template \[sn_prd_pm_template\] | Stores template records. |
| Template Characteristic \[sn_prd_pm_template_characteristic\] | Stores characteristic records for templates. |
| Template Characteristic Option \[sn_prd_pm_template_characteristic_option\] | Stores characteristic option records for templates. |
| Unit of Measure \[sn_prd_pm_uom\] | Stores unit of measure records. |
| Unit of Measure Class \[sn_prd_pm_uom_class\] | Stores unit of measure class records. |
| Product Visuals \[sn_prd_pm_visuals\] | Stores visual asset records for products. |
[ ]

{#components-installed-catalog-mgmt__table_tables_pcm}