---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Components installed with CRM Touchpoints

# Components installed with CRM Touchpoints {#ariaid-title1}

Release version: Australia  
Updated July 21, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components are installed with activation of the CRM Touchpoints plugin, including tables and user roles.

## Roles installed {#components-installed-crm-touchpoints__section_pxy_wdb_23c}

{#components-installed-crm-touchpoints__table_qxy_wdb_23c__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| CRM touchpoint admin \[sn_crm_touchpoint.admin\] | Allows users with write permission on the associated entity to create, read, update, and delete CRM touchpoint records. | sn_crm_touchpoint.touchpoint_writer |
| CRM touchpoint writer \[sn_crm_touchpoint.touchpoint_writer\] | Allows users with write permission on the associated entity to create and update CRM touchpoint records. | sn_crm_touchpoint.touchpoint_reader |
| CRM touchpoint reader \[sn_crm_touchpoint.touchpoint_reader\] | Allows users with read permission on the associated entity to view CRM touchpoint records. | None |
| CRM touchpoint responsibility write granular \[sn_crm_touchpoint.touchpoint_responsibility_write_granular\] | Provides granular write access to touchpoints through the responsibility framework. Access is scoped per record rather than granting blanket write access to all CRM touchpoint records. | sn_crm_touchpoint.touchpoint_responsibility_read_granular |
| CRM touchpoint responsibility read granular \[sn_crm_touchpoint.touchpoint_responsibility_read_granular\] | Provides granular read access to touchpoints through the responsibility framework. Access is scoped per record rather than granting blanket read access to all CRM touchpoint records. | None |
[ ]

{#components-installed-crm-touchpoints__table_qxy_wdb_23c}

## Tables installed {#components-installed-crm-touchpoints__section_txy_wdb_23c}

{#components-installed-crm-touchpoints__table_uxy_wdb_23c__entry__2}

| Table | Description |
|-|-|
| CRM Touchpoint \[sn_crm_touchpoint_touchpoint\] | Stores touchpoint records that track customer engagement activities across the sales and service life cycle. |
[ ]

{#components-installed-crm-touchpoints__table_uxy_wdb_23c}

The CRM Touchpoint \[sn_crm_touchpoint_touchpoint\] table extends the Case \[case\] table.