---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Components installed with Sales Common

# Components installed with Sales Common {#ariaid-title1}

Release version: Australia  
Updated August 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components are installed with activation of the Sales Common (sn_sales_common) plugin, including user roles and tables.

## Roles installed {#components-installed-sales-common__section_roles}

{#components-installed-sales-common__table_roles__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Sales manager \[sn_sales_common.sales_manager\] | Assigns opportunities to sales agents based on the team's expertise and creates, reads, and updates opportunities. | sn_sales_common.sales_agent |
| Sales agent \[sn_sales_common.sales_agent\] | Creates, reads, and updates opportunities assigned by a sales manager to identify, nurture, and convert opportunities into successful sales. | * sn_quote_mgmt_core.quote_writer * sn_som_gen_ai.sales_ai_user * sn_meeting_mgmt.meeting_creator * sn_mcp_server.viewer * sn_crm_touchpoint.touchpoint_writer * sn_sales_forecast.forecast_viewer * sn_doc.reader * sn_customerservice.csm_workspace_user * sn_opty_mgmt_core.opportunity_setup_viewer * sn_opty_mgmt_core.opportunity_writer * sn_opty_mgmt_core.opportunity_allocation_writer {#components-installed-sales-common__ul_pm4_xk5_2kc} |
| Sales order specialist \[sn_sales_common.sales_order_specialist\] | Includes both the sales agent role and the order agent role access, so sales order specialists can work on both middle-office and front-office activities for creating quotes and orders within a company. | sn_sales_common.sales_agent |
| Sales restricted agent \[sn_sales_common.sales_restricted_agent\] | Provides access to leads, opportunities, quotes, sales territories, and other resources, enabling the user to manage the sales life cycle effectively through the responsibility framework. | * sn_customerservice.cust_data_resp_granular * sn_opty_mgmt_core.opportunity_setup_viewer * sn_customerservice.csm_workspace_user * sn_crm_touchpoint.touchpoint_writer * sn_mcp_server.viewer * sn_opty_mgmt_core.opportunity_allocation_responsibility_write_granular * sn_meeting_mgmt.meeting_creator * sn_crm_customer_access_management_user * sn_quote_mgmt_core.quote_responsibility_write_granular * sn_prd_pm.product_catalog_viewer * sn_csm_ctxrul_mgt.context_variable_viewer * sn_tmt_core.inbound_queue_read * sn_opty_mgmt_core.opportunity_responsibility_write_granular * sn_csm_ctxrul_mgt.rule_matrix_viewer {#components-installed-sales-common__ul_qr7_zn6_3lc} |
| Sales operations specialist \[sn_sales_common.sales_ops_specialist\] | Configures and optimizes the sales process within an organization by handling administrative and setup tasks, ensuring that the sales team operates within a well-structured framework for tracking and managing sales transactions from initiation to closure. | * sn_som_gen_ai.sales_ai_admin * sn_opty_mgmt_core.opportunity_setup_writer * canvas_user * sn_opty_mgmt_core.opportunity_allocation_viewer * sn_doc.writer * sn_crm_touchpoint.touchpoint_reader * sn_quote_mgmt_core.quote_viewer * sn_opty_mgmt_core.opportunity_viewer * sn_sales_forecast.forecast_admin * sn_meeting_mgmt.meeting_viewer {#components-installed-sales-common__ul_ts8_ap7_4mc} |
[ ]

{#components-installed-sales-common__table_roles}

## Tables installed {#components-installed-sales-common__section_tables}

{#components-installed-sales-common__table_tables__entry__2}

| Table | Description |
|-|-|
| Sales CRM Progression Checkpoint \[sn_sales_common_sales_crm_progression_checkpoint\] | Records that track progression checkpoint events for an object as it moves through the sales life cycle. |
[ ]

{#components-installed-sales-common__table_tables}