--- sourceDocument: Australia Sales Customer Relationship Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Sales Customer Relationship Management ft:clusterId : - omgmt bundleId : - omgmt workflow : - Customer and Industry --- # Configurable products # Configurable products {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Configurable products Configurable products in ServiceNow CPQ serve as the critical link between product blueprints and the end-user configuration experience. They enable dynamic product configuration by connecting the technical product definition (the blueprint) with business objects such as Salesforce Product2 records or headless configuration records. This ensures that pricing, logic, and visualization rules from the blueprint are applied in real time during configuration, supporting both headless applications and Salesforce-integrated environments. Show full answer Show less ## Key Features * **Unified Configuration Launch:** Each configurable product is directly connected to a ServiceNow CPQ blueprint, so the appropriate configuration interface opens automatically for users. * **Cross-Platform Flexibility:** Supports seamless configuration experiences across both headless and Salesforce CPQ platforms. * **Reduced Maintenance:** Allows multiple Salesforce Product2 records to link to a single blueprint, simplifying management and updates for similar products. * **Faster Go-to-Market:** Eliminates the need for custom integration scripts to initiate configuration sessions, accelerating deployment. ## How It Works Configurable products function differently based on the environment: * **Headless:** Defined within ServiceNow CPQ, users access configuration via front-end applications or API connections. * **Salesforce Integrated:** Acts as the entry point in Salesforce CPQ, automatically launching the ServiceNow CPQ configuration UI when a product is selected. In both, configurable products ensure a seamless connection between product logic and the visual configuration interface. ## Salesforce Setup In Salesforce-integrated environments, configurable products link blueprints to Salesforce Product2 records so selecting a product triggers the correct configuration UI. While one blueprint links to each configurable product, multiple Product2 records can share the same blueprint to simplify product variations management. The setup process depends on your ServiceNow CPQ Managed Package version. ## Best Practices * Maintain consistent blueprint naming conventions for easy identification and mapping. * Use CSV uploads for bulk creation in headless setups. * Ensure Product2 records are enabled for ServiceNow CPQ before linking. * Validate blueprint mappings in sandbox environments prior to production deployment. * Regularly review associations when blueprints or product structures change. Learn how configurable products connect blueprints to end-user configuration experiences in ServiceNow CPQ, supporting both headless and Salesforce-integrated use cases. Configurable products act as the bridge between a ServiceNow CPQ blueprint and the configuration experience that end users interact with. They define how a specific product launches and behaves during configuration---whether accessed through a headless application or integrated with Salesforce CPQ. Each configurable product ties together the technical definition of a product (its blueprint) with the business object that represents it (the Salesforce Product2 record or headless configuration record). This association allows users to configure products dynamically, ensuring that all logic, pricing, and visualization rules from the blueprint are applied in real time. ## Key benefits {#configurable-products-explore__section_ahp_14b_fhc} Configurable products simplify the connection between your product definitions and customer-facing configuration workflows. They provide:{#configurable-products-explore__table_pgd_znb_fhc__entry__2} | Benefit | Description | |-|-| | Unified Configuration Launch | Connects each product directly to a ServiceNow CPQ blueprint so the correct configuration UI opens automatically for the end user. | | Cross-Platform Flexibility | Supports both headless and Salesforce CPQ environments with consistent configuration experiences. | | Reduced Maintenance | Allows multiple Salesforce Product2 records to link to a single blueprint, simplifying updates across similar products. | | Faster Go-to-Market | Eliminates the need for custom integration scripts to launch configuration sessions. | [Table 1. Key benefits] {#configurable-products-explore__table_pgd_znb_fhc} ## Configurable product architecture {#configurable-products-explore__section_zrm_d4b_fhc} At a conceptual level, configurable products establish the relationship between your ServiceNow CPQ blueprints and the user-facing configuration layer. This relationship varies slightly depending on whether your environment is headless or Salesforce-integrated: * Headless: The configurable product is defined directly in ServiceNow CPQ, and end users access the configuration experience through a front-end application or API connection. * Salesforce Integrated: The configurable product acts as the "front door" to the configuration experience in Salesforce CPQ. When users select a ServiceNow CPQ - enabled product, the corresponding configuration UI launches automatically. {#configurable-products-explore__ul_vwy_d4b_fhc} In both cases, the configurable product ensures a seamless connection between the product's logic and its visual configuration experience. ## Salesforce setup {#configurable-products-explore__section_ycb_npc_fhc} In Salesforce-integrated environments, configurable products link ServiceNow CPQ blueprints to Salesforce Product2 records. This association ensures that selecting a Salesforce product automatically launches the correct ServiceNow CPQ configuration experience. Only one blueprint can be associated with each configurable product, but multiple Product2 records may link to the same blueprint---simplifying management for similar product variations. The setup process depends on your Managed Package version used for ServiceNow CPQ: Once configured, selecting the product in Salesforce CPQ automatically opens the ServiceNow CPQ configuration experience for the user. ## General guidelines {#configurable-products-explore__section_rth_g4b_fhc} * Maintain consistent blueprint naming conventions to simplify identification and mapping. * Use CSV uploads for bulk creation of configurable products in headless environments. * Verify that Product2 records in Salesforce are ServiceNow CPQ enabled before associating blueprints. * Use sandbox environments to validate blueprint mappings before deployment to production. * Regularly review configurable product associations when blueprints or product structures change. {#configurable-products-explore__ul_svl_g4b_fhc} **Related concepts** * [Setting up configurable products](https://www.servicenow.com/docs/FeeqDlvrXRz1j7LT56ntqg "A configurable product links a blueprint to the configuration experience for the product. You can set up configurable products in headless environments using CSV uploads or in Salesforce-integrated environments through product associations.")