---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configuring Fallout Management

# Configuring Fallout Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a provider, you can use Fallout Management to identify, investigate, and resolve order processing issues so that orders can continue processing through to completion.

The fallout type is a category that indicates the type of fallout activity. Billing Issue, Inventory Allocation Failure, and Provisioning Failure fallout types are standard in the ServiceNow AI Platform. You can define additional ones, according to the requirements of your enterprise. To learn more about managing order task fallout, see [Managing order fallout](https://www.servicenow.com/docs/hQ299FB25DPbA5eXTr5pqA "Order fallout occurs when an order encounters an error in its normal fulfillment flow. Learn how Fallout Management enables you to identify, investigate, and resolve order issues so that orders can be processed to completion.").
**Related concepts**   

* [Order management](https://www.servicenow.com/docs/vgi5tPqIPm5dEdM156nN3Q "The Order Management application streamlines the order life cycle from capture to fulfillment. It automates decomposition, enrichment, and orchestration workflows, empowering users to accelerate delivery, reduce fallouts, and manage complex orders efficiently through a unified workspace and customer portal.")
* [Managing order fallout](https://www.servicenow.com/docs/hQ299FB25DPbA5eXTr5pqA "Order fallout occurs when an order encounters an error in its normal fulfillment flow. Learn how Fallout Management enables you to identify, investigate, and resolve order issues so that orders can be processed to completion.")

## Create additional fallout types {#ariaid-title2}

Define your own enterprise-specific fallout types to identify, resolve, and investigate order processing issues so that they can continue processing through to completion.

### Before you begin

Role required: admin

### About this task

The fallout type is a category that indicates the type of fallout activity. Billing Issue, Inventory Allocation Failure, and Provisioning Failure fallout types are standard in the ServiceNow AI Platform. You can define additional ones, as per the requirements of your enterprise. To learn more about managing order task fallout, see [Managing order fallout](https://www.servicenow.com/docs/hQ299FB25DPbA5eXTr5pqA "Order fallout occurs when an order encounters an error in its normal fulfillment flow. Learn how Fallout Management enables you to identify, investigate, and resolve order issues so that orders can be processed to completion.").

### Procedure

1. Log in to the ServiceNow instance.
2. In the application navigator, enter <kbd class="ph userinput">sn_fallout_mgmt_fallout_type.list</kbd>.
3. Select New.
4. In the Name field, enter the name of the fallout type.
5. **Optional:** Add a brief description in the Description field.
6. Select Submit.
{#create-fallout-types__steps_iqs_34m_2qb}
**Related concepts**   

* [Order management](https://www.servicenow.com/docs/vgi5tPqIPm5dEdM156nN3Q "The Order Management application streamlines the order life cycle from capture to fulfillment. It automates decomposition, enrichment, and orchestration workflows, empowering users to accelerate delivery, reduce fallouts, and manage complex orders efficiently through a unified workspace and customer portal.")
* [Managing order fallout](https://www.servicenow.com/docs/hQ299FB25DPbA5eXTr5pqA "Order fallout occurs when an order encounters an error in its normal fulfillment flow. Learn how Fallout Management enables you to identify, investigate, and resolve order issues so that orders can be processed to completion.")