---
sourceDocument: Australia Sales Customer Relationship Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/order-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Configure order line jeopardy calculations

# Configure the Order Line Jeopardy Level Calculation Policy {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the Order Line Jeopardy Level Calculation Policy using Workflow Studio to set the jeopardy risk level for order line items.

## Before you begin

Role required: admin

## About this task

You must provide a time range for each jeopardy level. When the time range is reached, the linked jeopardy alert level is displayed.

## Procedure

1. Navigate to AllProcess AutomationWorkflow Studio.
2. Select Order Line Item Jeopardy Level Calculation Policy.  
3. On the Order Line Item Jeopardy Level Calculation Policy decision table, fill in the fields.  
   {#configure-order-line-jeopardy-level-calculation-policy__table_wfc_vbj_1yb__entry__2}

   | Field | Description |
   |-|-|
   | Delayed Percentage | Set the minimum and maximum delayed percentage for the order line item (OLI). |
   | Order Line Items (OLI) Specification | Select the order line item to attach to the Delayed Percentage. |
   | Jeopardy Level | Set the jeopardy level for the values indicated in the Delayed Percentage field. In the example: * Less than 10% delayed percentage = the lowest jeopardy level. * 10--25% completion, Jeopardy level moves to a medium alert. {#configure-order-line-jeopardy-level-calculation-policy__ul_g21_r1k_1yb}For example, if the minimum and maximum values in the Delayed Percentage field are 5% and 10% respectively, you can assign that value range a Low Jeopardy Level. |
   [Table 1. Order Line Item Jeopardy Level Calculation Policy]

   {#configure-order-line-jeopardy-level-calculation-policy__table_wfc_vbj_1yb}
4. Select Save.
{#configure-order-line-jeopardy-level-calculation-policy__steps_bbp_ks3_1yb}

## What to do next

[Configure the Order Task Jeopardy Level Calculation Policy](https://www.servicenow.com/docs/5MuaRjpZTVw5hSWVWHzsSA "Configure the Order Task Jeopardy Level Calculation Policy using Workflow Studio to set the risk levels for the minimum and maximum Service Level Agreement (SLA) percentage completion for order tasks.")
**Related concepts**   

* [Jeopardy Management](https://www.servicenow.com/docs/LXLLLH6mBbiHn6Qfqcwfdg "Jeopardy Management is a risk assessment tool that monitors fulfillment tasks, assesses the risk level, and alerts fulfillment managers when the assigned task time is in jeopardy.")
* [Monitoring order jeopardy](https://www.servicenow.com/docs/ytqKpWdSEoH6x84PJp68Sw "Order managers and agents can monitor jeopardy-enabled fulfillment tasks. When a task enters jeopardy, managers can take action to ensure the fulfillment workflow isn’t delayed.")

*[\>]: and then